User Experience Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Design Analyst to join our team at AXA Group. As a Senior Design Analyst, you will play a key role in shaping the user experience of our digital platforms and products.

Key Responsibilities
  • Collaborate with cross-functional teams, including business analysts, product owners, and developers, to gather and evaluate user requirements and feedback.
  • Design and develop user journeys, user flows, wireframes, UI mock-ups, and prototypes for digital platforms and products, ensuring consistency with brand guidelines and overall website and app design.
  • Develop graphics and content for our digital platform, sourcing images or creating illustrations from scratch.
  • Facilitate user research activities, such as market research, usability testing, stakeholder interviews, surveys, and A/B testing, to understand user behavior and translate research findings into possible solutions.
Requirements
  • Bachelor's degree or above in Design, Human-Computer Interaction (HCI), Psychology, Interactive/Multimedia/Visual Design, or equivalent with 3 years of experience as a user experience designer, interaction designer, or user interface designer for digital products or services.
  • Experience working in the banking, financial, or insurance industries using Agile or similar project methodologies is highly preferred.
  • Able to present design rationale or ideas to stakeholders and make recommendations in accordance with feedback, articulating clearly the thought process in user journey design, with market/industry support and the pros and cons laid out for each option.
  • Able to work independently and handle multiple initiatives at the same time, ensuring timely delivery of assigned tasks and taking proactive measures to mitigate any potential delays or timeline impacts.
  • Self-driven and demonstrate a growth mindset towards industry development and new design trends, technologies, and tools to improve design skills, with strong teamwork to share design knowledge and expertise with other members, maintaining an open-minded, positive attitude.
  • Well-established knowledge of user-centered design (UCD), design language systems, visual design principles, and interaction design.
  • Basic knowledge of user research methodologies, including stakeholder interviews, surveys, A/B testing, and usability testing.
  • Basic knowledge of digital product information architecture.
  • Proficiency with responsive design, web/mobile design standards/frameworks (iOS, Android, and Windows, MacOS).
  • Proficiency in a variety of design and experience tools, including but not limited to: Zeplin, Figma, Sketch, Miro, Google Analytics, Photoshop, and Illustrator.
  • Portfolio showcasing design skills and thought process to demonstrate design rationale, proven user-centered design (UCD), and conducting user research, usability testing, and accessibility concerns, etc.
About AXA Group

AXA Group is a leading global insurer with a presence in 54 markets and serving 105 million customers worldwide. As one of the most diversified insurers offering integrated solutions across Life, Health, and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses, and community we serve.

We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

What We Offer

We offer excellent career prospects and attractive remuneration packages to the right candidates.

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