Global IT Service Management Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Fung Group Full time
Job Title: Global IT Service Management Specialist

We are seeking a highly skilled Global IT Service Management Specialist to join our team at Fung Group. As a key member of our IT department, you will be responsible for ensuring the efficient and effective delivery of IT services to meet the needs of our global business.

Key Responsibilities:
  • Manage day-to-day IT service operations, including incident management, problem management, change management, and service desk management.
  • Develop and maintain IT service management policies and procedures.
  • Provide technical support and troubleshooting assistance to end-users.
  • Document problem-solving steps and issue resolution in the ticketing system.
  • Assist in developing and maintaining IT service management reports and dashboards.
Requirements:
  • 2-3 years of experience in a service desk or technical support role.
  • Basic understanding of IT service management frameworks such as ITIL.
  • Experience with IT service management tools such as ServiceNow is a plus.
  • Strong analytical and problem-solving skills.
  • Good command of written and spoken English.
Preferred Qualifications:
  • ITIL Foundation certification is a plus.
  • Certified PM (PMP) and/or Agile Scrum Master certifications highly regarded.
About Fung Group:

Fung Group is a global leader in the fashion and retail industry. We are committed to innovation, excellence, and customer satisfaction. As a member of our team, you will have the opportunity to work with a diverse group of professionals and contribute to the success of our global business.



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