Strategic Global Quality Operations Director

2 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

At lululemon Athletica, we're passionate about creating transformational products and experiences that support people in moving, growing, connecting, and being well. As a Strategic Global Quality Operations Director, you'll play a crucial role in ensuring the integrity of our products.

About This Role

This leadership position is responsible for managing the delivery and implementation of global supplier quality programs, projects, systems, and processes to ensure ongoing supplier quality management mandates are met. You'll be accountable for operating supplier quality programs and processes to guarantee both global and regional product integrity policies and processes are met.

A Day in the Life
  • You'll manage the design, creation, implementation, and operationalization of the global supplier quality CAPA (Corrective Actions, Preventative Actions) program & systems to ensure continuous identification and systemic solutioning for key product integrity and quality issues.
  • You'll manage and drive seasonal supplier quality readiness processes and programs, including seasonal supplier quality reviews and meltdowns at the end of a production season.
  • You'll manage and drive continuous improvement opportunities across global supplier quality, including leading and facilitating cross-functional quality task forces/committees to solve for systemic product and supplier quality issues impacting guest experience.
  • You'll partner closely with Global Product Integrity teams at SSC Vancouver to implement supplier quality solutions that require changes to upstream product creation & development processes.
  • You'll serve as the key point of contact for Global Product Integrity Systems at SSC Vancouver to create and update Standard Operating Procedures, supports implementation of the 2SQMS systems (technology + process), and document management.
  • You'll manage key global supplier quality projects (e.g., Project Castle, Better Chemistry, Endzone, Strategic Partnerships, etc.) that require collaboration across the global vendor base and with cross-functional partners.
  • You'll be responsible for Chief of Staff duties, including organization of: global supplier quality offsites, global quality vendor summits, vendor onboarding sessions, product voice of guest share backs to global supplier quality teams + vendor base, etc.
  • You'll be responsible for creating robust and impactful reporting templates and analyses that powerfully communicate global supplier quality insights and learnings to cross-functional partners at SSC Vancouver and global LLOs.
Requirements and Qualifications
  • 5 to 7 years' of experience in a strategic, operational, and/or project manager role.
  • Project Management designation is an asset.
  • Experience in product or supply chain is an asset.
  • Excellent written and verbal communication skills, with the ability to distill complex topics into simplified visuals and language.
  • Ability to formulate strategies but also execute and operationalize them.
  • Fluent in English (required) and Cantonese/Mandarin (preferred).
  • Ability to produce executive-level PowerPoint presentations and decks (samples of previous work must be provided).
  • Excellent relationship-builder; ability to enroll and influence others.
  • Extremely organized and ability to manage small-to-medium scale projects involving multiple stakeholders.
  • Systems-mindset; passionate about building processes and achieving operational efficiencies.
Compensation and Benefits

We offer a competitive salary range of $120,000 - $160,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including paid time off, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs.

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