Senior Venue Operations Officer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time
Job Title: Senior Customer Services Officer, Venue Operations

We are seeking a highly skilled and experienced Senior Customer Services Officer to join our Venue Operations team at the West Kowloon Cultural District Authority.

About the Role:

The successful candidate will be responsible for maintaining the smooth operation of our performing arts venues and events by delivering exceptional customer services. This will involve responding to emergency situations, handling difficult guest issues, and overseeing the overall operation logistics of shows and events.

You will also be responsible for arranging rosters, providing training to Customer Services Officers, and handling administration tasks such as digital signage system management and procurement.

Key Responsibilities:
  • Maintain smooth operation of performing arts venues and events
  • Respond to emergency situations and difficult guest issues
  • Oversee overall operation logistics of shows and events
  • Arrange rosters and provide training to Customer Services Officers
  • Handle administration tasks such as digital signage system management and procurement
Requirements:
  • Higher diploma or above
  • 2 years of relevant experience in venue operations in performing arts venues, tourism, and/or hospitality sector
  • Good knowledge of front-of-house operation or event operation
  • Service-oriented with professional customer service skills and positive service attitude
  • Proficient in written and spoken Cantonese, Putonghua, and English
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and experienced professional looking for a new challenge, please submit your application.



  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job SummaryThe West Kowloon Cultural District Authority is seeking a highly skilled and experienced professional to join our team as a Senior Venue Operations Officer. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for ensuring the smooth operation of our performing arts venues and events.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Title: Customer Services Officer, Venue OperationsWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Officer, Venue Operations. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our performing...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    The West Kowloon Cultural District Authority is seeking a highly skilled Venue Planning Coordinator to join our team. As a key member of our operations team, you will play a crucial role in the planning and preparation of our new performing arts venue.Key Responsibilities:Pre-Opening Planning: Assist in the planning and preparation works for the opening of...


  • Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

    Job Title: Exams Operations OfficerWe are seeking a highly organized and detail-oriented Exams Operations Officer to join our team in Hong Kong. As a key member of our exams delivery team, you will be responsible for ensuring the smooth and efficient delivery of exams in our small or remote exams office location.Main Responsibilities:Plan and coordinate exam...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full time

    Job SummaryThe Hong Kong Federation of Youth Groups is seeking a part-time venue coordinator to join our team. As a venue coordinator, you will be responsible for ensuring the smooth operation of our venues, including preparing and restoring the space, coordinating events, and providing excellent customer service.Key ResponsibilitiesProvide exceptional...


  • Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

    Job SummaryThe British Council is seeking a highly skilled and experienced Exams Operations Officer to join our team in Hong Kong. As an Exams Operations Officer, you will play a critical role in ensuring the effective and efficient delivery of exams within a small or remote exams office location.Main ResponsibilitiesPlan and deliver exams operations in line...


  • Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time

    Job Title: Exams Operations OfficerWe are seeking a highly organized and detail-oriented Exams Operations Officer to join our team in Hong Kong. As an Exams Operations Officer, you will play a critical role in ensuring the smooth delivery of exams in our small or remote exams office location.Main Responsibilities:Ensure effective and efficient delivery of...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Senior Customer Services Officer, Venue Operations. This role is responsible for ensuring the smooth operation of our performing arts venues and events, providing exceptional customer service, and overseeing the overall logistics of our events.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Title: Venue Operations CoordinatorWe are seeking a highly organized and detail-oriented Venue Operations Coordinator to join our team at the West Kowloon Cultural District Authority.Job Summary:The successful candidate will be responsible for planning and coordinating various events and activities at our venues, ensuring seamless execution and...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administration Officer to join our team at China Mobile Hong Kong Co. Ltd. The successful candidate will be responsible for providing administrative support to our office operations, ensuring the smooth day-to-day functioning of our business.Key Responsibilities:Manage office procurement,...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Title: Venue Planning CoordinatorWe are seeking a highly organized and detail-oriented Venue Planning Coordinator to join our team at the West Kowloon Cultural District Authority. As a key member of our operations team, you will be responsible for ensuring the smooth planning and execution of events and performances at our new performing arts venue.Key...

  • Senior Officer

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Kerry Freight (HK) Limited Full time

    Kerry Freight (HK) Limited is seeking a highly skilled and experienced Senior Officer to join our team. The successful candidate will be responsible for providing secretarial support to the Executive Director, including meeting coordination, travel arrangement, and report preparation. Additionally, the Senior Officer will handle all administrative duties,...

  • Technical Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

    About the RoleLingnan University is a leading research-intensive liberal arts institution in the digital era, seeking a highly skilled Technical Officer to join its Information Technology Services Centre. As a key member of the team, you will be responsible for providing daily operation and emergency support for campus-wide AV systems, including...

  • Technical Officer

    1 week ago


    Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

    About Lingnan UniversityLingnan University is a leading research-intensive liberal arts institution in the digital era. We are committed to providing quality education and conducting high-impact research for a better world.Job SummaryWe are seeking a highly skilled Technical Officer to join our Information Technology Services Centre. The successful candidate...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Title: Venue Planning CoordinatorWe are seeking a highly skilled and experienced Venue Planning Coordinator to join our team at the West Kowloon Cultural District Authority. As a key member of our operations team, you will play a crucial role in ensuring the smooth planning and execution of events and performances at our new performing arts venue.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job SummaryDBS Bank (Hong Kong) Limited is seeking a highly skilled and experienced Senior Officer/Officer, Specialist, Operations, Sec Svcs-Clrnc/Setlmnt/Invstgn, Private Banking to join our team. The successful candidate will be responsible for monitoring daily operations, ensuring quality services are delivered to customers, and performing trade checking...

  • Senior Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About the RoleWe are seeking a high-calibre professional to join our team as a Senior Officer in Digital Business Services. As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of our business operations.Key ResponsibilitiesSupervise Daily Operations: Assist the Senior Specialist in overseeing the team's daily...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

    Job Posting DetailsThe MSc Learning Hub at The Hong Kong University of Science and Technology is seeking two Officers to provide administrative and operational support for the hub. The appointees will be responsible for classroom and venue booking, providing onsite support to classes and events, and handling inquiries from faculty, guests, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job SummaryDBS Bank (Hong Kong) Limited is seeking a skilled Senior Officer/Officer, Specialist, Operations, Sec Svcs-Clrnc/Setlmnt/Invstgn, Private Banking to join our team. As a key member of our Group Technology and Operations department, you will play a crucial role in ensuring the efficient and effective delivery of our banking services.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job Title: Venue Planning CoordinatorWe are seeking a highly skilled Venue Planning Coordinator to join our team at the West Kowloon Cultural District Authority. As a key member of our operations team, you will play a crucial role in ensuring the smooth planning and execution of events at our new performing arts venue.Key Responsibilities:Assist in the...