Senior Venue Operations Officer
1 week ago
We are seeking a highly skilled and experienced Senior Customer Services Officer to join our Venue Operations team at the West Kowloon Cultural District Authority.
About the Role:The successful candidate will be responsible for maintaining the smooth operation of our performing arts venues and events by delivering exceptional customer services. This will involve responding to emergency situations, handling difficult guest issues, and overseeing the overall operation logistics of shows and events.
You will also be responsible for arranging rosters, providing training to Customer Services Officers, and handling administration tasks such as digital signage system management and procurement.
Key Responsibilities:- Maintain smooth operation of performing arts venues and events
- Respond to emergency situations and difficult guest issues
- Oversee overall operation logistics of shows and events
- Arrange rosters and provide training to Customer Services Officers
- Handle administration tasks such as digital signage system management and procurement
- Higher diploma or above
- 2 years of relevant experience in venue operations in performing arts venues, tourism, and/or hospitality sector
- Good knowledge of front-of-house operation or event operation
- Service-oriented with professional customer service skills and positive service attitude
- Proficient in written and spoken Cantonese, Putonghua, and English
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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