Senior Operations Officer
3 weeks ago
DBS Bank (Hong Kong) Limited is seeking a skilled Senior Officer/Officer, Specialist, Operations, Sec Svcs-Clrnc/Setlmnt/Invstgn, Private Banking to join our team. As a key member of our Group Technology and Operations department, you will play a crucial role in ensuring the efficient and effective delivery of our banking services.
Key Responsibilities
- Monitor daily operations to ensure high-quality services are delivered to customers, adhering to Service Level Agreements (SLAs) and Department Operation Manuals.
- Perform trade checking, life cycle events monitoring, and settlement-related activities to ensure accuracy and timeliness.
- Assist supervisors in prioritizing processing jobs to optimize operational efficiency and meet business requirements.
- Ensure timely and accurate delivery of periodical reports to management and services partners, including custodians.
- Assist in training staff and promoting a culture of excellence within the team.
- Understand and adhere to bank policies on information protection, security control, and regulatory compliance, reporting any issues to supervisors immediately.
- Provide support for daily transactions and monitor staff/vendor performance to ensure adherence to SLAs and bank policies.
- Handle internal/external customer complaints tactfully and provide responsive problem-solving for enquiries from business and other units/parties.
- Prepare and submit periodic operational and management reports as required.
- Perform checking and reconciliation of general ledgers and other system records to ensure accuracy and integrity.
- Contribute to process improvements and suggest ways to enhance efficiency and quality of services.
Requirements
- University graduate with a degree in a relevant field.
- Minimum 1 year of experience in banking operations, specifically in the processing and settlement of structured investment products, notes, and bonds.
- Experience in project management and knowledge of Private and Consumer banking practices and procedures.
- Excellent interpersonal and communication skills, with a strong sense of risk awareness.
- Ability to work effectively in a team environment and collaborate with subordinates.
- Hardworking and willing to accept suggestions and comments, with a strong sense of ownership and commitment to personal goals.
- Knowledge of consumer banking operations and backend operations of structured investment products, notes, and bonds.
- Proficiency in MS Office applications.
What We Offer
We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic environment that supports your development and recognizes your achievements.
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