Senior Technical Officer

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About HSBC Digital Business Services

HSBC Digital Business Services is a key component of the Group, providing critical operational and technical support to our global businesses and enhancing customer service and efficiency. Our team combines global expertise and technology to stay ahead of the competition.

Job Summary

We are seeking a high-caliber professional to join our team as a Senior Technical Officer. The successful candidate will be responsible for monitoring and operating computer systems on IBM z, IBM i, and Distributed Compute for HSBC Group, including subsidiaries, on a 24/7/365 basis.

Key Responsibilities

  • Monitor and operate computer systems on IBM z, IBM i, and Distributed Compute for HSBC Group, including subsidiaries, on a 24/7/365 basis.
  • Provide first-line support on system/application level and prompt recovery of impacted service.
  • Execute the Disaster Recovery (DR) plan and procedure during disaster situations.
  • Provide services to the IT Technical team on performing operating system maintenance and change releases.
  • Implement security controls to maintain Data Centre access during non-office hours.
  • Contribute to service improvement initiatives.
  • Maintain the IT operations process integrity and behavioral conduct as per IT/HSBC policies.
  • Contribute to incident triage, incident management life cycle, and escalation.

Requirements

  • Experience of working as a computer operator on IBM z in a large global company is an advantage.
  • Graduate degree in a Business or IT discipline or a proven track record of 3 years or more in a Business or IT environment.
  • Excellent English, Cantonese, or Mandarin language speaking and written skills are essential.
  • Proven judgmental skills to identify and resolve problems.
  • Drive and self-motivation.
  • Ability to be proactive and delivery-focused to ensure individual tasks are completed on time and to the required levels of quality.
  • Ability and drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment.
  • Excellent planning, organization skills, including tracking and following up on actions.
  • Ability to make considered decisions that protect and enhance HSBC values, reputation, and business.
  • ITIL Service Management Foundation qualification is desirable.
  • Expertise in using systems management, diagnostic, and operational tools.
  • Ability to work a 24/7/365 shift pattern.

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