Customer Success Management Team Lead

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full time

About MongoDB

MongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.

Our Industry-Leading Developer Data Platform

MongoDB Atlas is the only globally distributed, multi-cloud database, available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. This allows customers to build anywhere—on the edge, on premises, or across cloud providers.

About the Role

We are seeking an experienced people leader to join our rapidly growing Customer Success Team as a Customer Success Management Team Lead. In this role, you will be responsible for growing and leading a world-class CS team to manage our Enterprise customer base. This is an opportunity to make your mark on a top-performing CS organization during MongoDB's most exciting phase as we scale the team and program to meet our ambitious company goals.

Key Responsibilities

  • Team Leadership: Grow and lead a world-class CS team to manage our Enterprise customer base.
  • Talent Development: Deliver effective feedback, coaching, enablement, and recognition to grow your people.
  • Program Building: Design and execute strategic initiatives aimed at evolving the global CS program and increasing retention, expansion, and adoption.
  • Execution: Enable your team to achieve by organizing around a set of key performance indicators to deliver against quarterly and long-term targets.

Requirements

  • Experience in growing and managing a team of CS professionals.
  • Experience working with large and complex customers. Familiarity with full stack development, DevOps, and databases is a plus.
  • A high level of organization in your workflows. To manage and execute effectively, you'll need to be a master of prioritization and time management.
  • The ability to build strong stakeholder relationships with peer leaders across various teams and influence decisions.
  • An adaptive spirit. You embrace change and aren't scared to challenge the status quo.

What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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