Customer Success Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Dynatrace Full time
Unlock Customer Value with Dynatrace ONE

At Dynatrace, we're revolutionizing the post-sales customer journey with our unified framework, Dynatrace ONE. As a Customer Success Manager, you'll be at the forefront of this approach, ensuring our enterprise clients realize and continue to see the value of their Dynatrace investment.

Key Responsibilities:
  • Trusted Advisor: Be the primary point of contact for a portfolio of up to 30 organizations across the APAC region, engaging proactively with them on a regular basis.
  • Adoption and Utilization: Leverage your expertise to increase adoption and utilization of Dynatrace capabilities, demonstrating product capabilities beyond core features to help customers achieve specific business results.
  • Revenue Growth: Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases.
  • Client Renewal and Retention: Be accountable for client renewal and retention rates, ensuring deployment and utilization best practices are implemented and understood.
  • Escalation and Coordination: Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery.
Qualifications:
  • 3 to 6 years of progressive experience in managing complex customers.
  • Ability to quickly develop strong relationships with users, commercial partners, and internal communities.
  • Excellent verbal, written, and interpersonal communication skills in English; any additional APAC language is a bonus.
  • Experience in working with execs in client environments, as well as with procurement and business owners.
  • Highly motivated, energetic, and committed to getting results.
  • Comfort with a fast-paced, dynamic environment.

About Dynatrace: We're a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.



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