Customer Success Manager
7 days ago
At EasyView, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our client-facing team, you will be responsible for managing a portfolio of institutional clients, providing tailored support to ensure their success with our products and services.
Key Responsibilities:- Develop and implement customer success strategies that enhance client retention, expansion, and overall satisfaction.
- Collaborate with cross-functional teams to address client needs, identify upselling opportunities, and drive account growth.
- Conduct regular check-ins and strategic reviews with clients to gather feedback and align services with their evolving requirements.
- Establish initial contact with issuers and build strong relationships through effective communication and understanding of their business needs.
- Negotiate contracts and agreements that foster mutually beneficial partnerships.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Fluency in English, Cantonese, and Chinese.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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Customer Success Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Kaplan International Languages Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Kaplan International Languages. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our school counsellor clients.Key Responsibilities:Manage a portfolio of 120 schools, driving customer satisfaction and...
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Customer Success Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cisco Full timeUnlock Customer PotentialAs a Customer Success Manager at Cisco, you will play a pivotal role in empowering our customers to achieve their business and technical goals. Your primary responsibility will be to guide customers through the adoption of our software solutions, driving value realization and growth.Your Key Responsibilities:Develop and implement...
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Customer Success Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China EasyView Full timeCustomer Success ManagerAt EasyView, we're committed to delivering exceptional value to our institutional clients. As a Customer Success Manager, you'll play a critical role in ensuring their success with our products and services.Key Responsibilities:Develop and implement tailored support strategies to enhance client retention, expansion, and overall...
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Customer Success Account Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full timeUnlock Your Potential as a Customer Success Account ManagerAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our strategic enterprise customers achieve their business outcomes faster with our cloud solutions.About the RoleWe're...
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Customer Success Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Dynatrace Full timeUnlock Customer Value with Dynatrace ONEAt Dynatrace, we're revolutionizing the post-sales customer journey with our unified framework, Dynatrace ONE. As a Customer Success Manager, you'll be at the forefront of this approach, ensuring our enterprise clients realize and continue to see the value of their Dynatrace investment.Key Responsibilities:Trusted...
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Customer Success Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Dynatrace Full timeUnlock Customer Value with Dynatrace ONEAt Dynatrace, we're revolutionizing the post-sales customer journey with our unified framework, Dynatrace ONE. As a Customer Success Manager, you'll be at the forefront of this approach, ensuring our enterprise clients realize and continue to see the value of their Dynatrace investment.Key Responsibilities:Trusted...
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Customer Success Account Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full timeOverviewAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our strategic enterprise customers achieve their business outcomes faster with our technology.ResponsibilitiesNurture and expand relationships with key C-level customer...
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Customer Success Advisor
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Trip Full timeCustomer Success AdvisorWe are seeking a passionate and enthusiastic Spanish speaking Customer Success Advisor to join our team in Edinburgh. As a Customer Success Advisor, you will be responsible for resolving customer complaints and creating a positive experience. You will provide assistance between flight suppliers and customers on their bookings, handle...
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Customer Success Manager, Hong Kong
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Blackpanda Full timeJoin Blackpanda as a Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Blackpanda, a leading local cyber incident response firm in Asia. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals while using our product or service.Key Responsibilities:Onboard...
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Customer Success Executive
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Sleek Full timeAbout SleekWe're a pioneering fintech company revolutionizing the back-office experience for micro SMEs. Our proprietary software and AI-powered solutions empower entrepreneurs to focus on growth, while we handle the administrative tasks.With a strong presence in Singapore, Hong Kong, Australia, and the UK, we've built a community of over 15,000 customers....
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Customer Success Manager, Hong Kong
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Blackpanda Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Blackpanda Group. As a key member of our team, you will play a critical role in ensuring our customers achieve their goals while using our product or service.Responsibilities:Onboard and train new customers, ensuring a smooth transition and clear...
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Customer Success Management Team Lead
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full timeUnlock Your Potential as a Customer Success Management Team LeadMongoDB is on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. As a Customer Success Management Team Lead, you will play a critical role in helping us achieve this mission by leading a world-class CS team to manage our...
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Senior Manager, Customer Success and Partnership
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeJob Title: Senior Manager, Customer Success and PartnershipJob Summary:We are seeking a seasoned Senior Manager to lead our customer success efforts within HKT's Group IT Generative AI/AI Automation Division. The successful candidate will be responsible for driving the adoption and utilization of AI solutions across the organization, working closely with...
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Customer Success Manager, Hong Kong
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Blackpanda Full time{"Responsibilities and Duties": "Key ResponsibilitiesAs a Customer Success Manager at Blackpanda, you will play a critical role in ensuring our customers achieve their goals while using our product or service. You will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and providing tailored...
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Customer Success Manager, Hong Kong
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Blackpanda Full timeAbout BlackpandaBlackpanda Group is a leading provider of digital emergency response services in Asia, dedicated to delivering world-class incident response solutions to businesses in the region.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team in Hong Kong. As a key member of our customer success team, you will be...
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Senior Manager, Customer Success and Partnership
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeJob Summary:We are seeking an experienced Senior Manager to lead the customer success efforts within our Group IT Generative AI/AI Automation Division at HKT. The successful candidate will be responsible for driving the adoption and utilization of AI solutions across the organization, working closely with business units to identify opportunities and develop...
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Customer Success Management Team Lead
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full timeCustomer Success Management Team LeadMongoDB is on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.We're looking for...
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Customer Success Management Team Lead
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full timeAbout MongoDBMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our mission is to enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Our...
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Senior Customer Success Specialist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China TransUnion LLC Full timeAbout the Role:We're seeking a highly skilled Senior Customer Success Specialist to join our Member Engagement and Support team at TransUnion LLC. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Manage customer inquiries,...
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Senior Customer Success Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China TransUnion LLC Full timeAbout the Role:We're seeking a highly skilled and motivated Senior Customer Success Specialist to join our Member Engagement and Support team at TransUnion LLC. As a key member of our team, you will be responsible for delivering exceptional customer experiences, providing timely and effective support, and driving business growth through strategic...