Customer Success Account Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time

Unlock Your Potential as a Customer Success Account Manager

At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our strategic enterprise customers achieve their business outcomes faster with our cloud solutions.

About the Role

We're seeking a highly skilled and experienced professional to lead the delivery of Microsoft solutions and take ownership of team orchestration and coordination. You'll be responsible for nurturing, establishing, and expanding relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals.

Key Responsibilities

  • Lead the delivery of Microsoft solutions and take ownership of team orchestration and coordination to accelerate production level consumption and customer adoption across all three clouds.
  • Engage conversations with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • Align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
  • Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.

What We Offer

As a Customer Success Account Manager at Microsoft, you'll have the opportunity to accelerate your career growth, leverage your delivery management capabilities, and deepen your cloud and industry expertise. You'll also enjoy a range of benefits, including industry-leading healthcare, educational resources, discounts on products and services, and more.

Requirements

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  • 10+ years relevant work experience within customer industry.
  • Microsoft or competitor equivalent (e.g., AWS (Amazon Web Services)) certification in relevant technologies (e.g., Azure, 365).
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.Project Management Institute (PMI) or equivalent Project Management certification.Prosci or equivalent Change Management certification.

Join Our Team

At Microsoft, we're committed to creating a culture of inclusion where everyone can thrive at work and beyond. If you're a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.



  • Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time

    OverviewAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our strategic enterprise customers achieve their business outcomes faster with our technology.ResponsibilitiesNurture and expand relationships with key C-level customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China EasyView Full time

    Customer Success ManagerAt EasyView, we're committed to delivering exceptional value to our institutional clients. As a Customer Success Manager, you'll play a critical role in ensuring their success with our products and services.Key Responsibilities:Develop and implement tailored support strategies to enhance client retention, expansion, and overall...


  • Hong Kong, Central and Western District, Hong Kong SAR China EasyView Full time

    Customer Success ManagerAt EasyView, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our client-facing team, you will be responsible for managing a portfolio of institutional clients, providing tailored support to ensure their success with our products and services.Key Responsibilities:Develop and implement...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kaplan International Languages Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Kaplan International Languages. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our school counsellor clients.Key Responsibilities:Manage a portfolio of 120 schools, driving customer satisfaction and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time

    OverviewAs a key member of the Customer Experience & Success (CE&S) organization at Microsoft, you will play a critical role in empowering customers to accelerate business value through differentiated customer experiences. With a strong focus on cloud solutions, you will be responsible for delivering exceptional customer outcomes and driving strategic growth...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dynatrace Full time

    Unlock Customer Value with Dynatrace ONEAt Dynatrace, we're revolutionizing the post-sales customer journey with our unified framework, Dynatrace ONE. As a Customer Success Manager, you'll be at the forefront of this approach, ensuring our enterprise clients realize and continue to see the value of their Dynatrace investment.Key Responsibilities:Trusted...


  • Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time

    Job SummaryWe are seeking a highly skilled Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Experience & Success organization, you will be responsible for empowering our strategic enterprise customers to achieve their business outcomes faster with our technology.Key ResponsibilitiesNurture and establish...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dynatrace Full time

    Unlock Customer Value with Dynatrace ONEAt Dynatrace, we're revolutionizing the post-sales customer journey with our unified framework, Dynatrace ONE. As a Customer Success Manager, you'll be at the forefront of this approach, ensuring our enterprise clients realize and continue to see the value of their Dynatrace investment.Key Responsibilities:Trusted...


  • Hong Kong, Central and Western District, Hong Kong SAR China Blackpanda Full time

    Join Blackpanda as a Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Blackpanda, a leading local cyber incident response firm in Asia. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals while using our product or service.Key Responsibilities:Onboard...


  • Hong Kong, Central and Western District, Hong Kong SAR China Blackpanda Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Blackpanda Group. As a key member of our team, you will play a critical role in ensuring our customers achieve their goals while using our product or service.Responsibilities:Onboard and train new customers, ensuring a smooth transition and clear...


  • Hong Kong, Central and Western District, Hong Kong SAR China Blackpanda Full time

    About BlackpandaBlackpanda Group is a leading provider of digital emergency response services in Asia, dedicated to delivering world-class incident response solutions to businesses in the region.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team in Hong Kong. As a key member of our customer success team, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sleek Full time

    About SleekWe're a pioneering fintech company revolutionizing the back-office experience for micro SMEs. Our proprietary software and AI-powered solutions empower entrepreneurs to focus on growth, while we handle the administrative tasks.With a strong presence in Singapore, Hong Kong, Australia, and the UK, we've built a community of over 15,000 customers....


  • Hong Kong, Central and Western District, Hong Kong SAR China Cisco Full time

    Unlock Customer PotentialAs a Customer Success Manager at Cisco, you will play a pivotal role in empowering our customers to achieve their business and technical goals. Your primary responsibility will be to guide customers through the adoption of our software solutions, driving value realization and growth.Your Key Responsibilities:Develop and implement...


  • Hong Kong, Central and Western District, Hong Kong SAR China Blackpanda Full time

    {"Responsibilities and Duties": "Key ResponsibilitiesAs a Customer Success Manager at Blackpanda, you will play a critical role in ensuring our customers achieve their goals while using our product or service. You will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and providing tailored...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sleek Full time

    About SleekSleek is a pioneering company that has revolutionized the back-office experience for micro SMEs through its proprietary software and AI technology. With a focus on customer delight, Sleek empowers entrepreneurs to focus on what they love doing - growing their business and being with customers. Our innovative approach has made us a leader in the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Trip Full time

    Customer Success AdvisorWe are seeking a passionate and enthusiastic Spanish speaking Customer Success Advisor to join our team in Edinburgh. As a Customer Success Advisor, you will be responsible for resolving customer complaints and creating a positive experience. You will provide assistance between flight suppliers and customers on their bookings, handle...


  • Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full time

    Unlock Your Potential as a Customer Success Management Team LeadMongoDB is on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. As a Customer Success Management Team Lead, you will play a critical role in helping us achieve this mission by leading a world-class CS team to manage our...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job Title: Senior Manager, Customer Success and PartnershipJob Summary:We are seeking a seasoned Senior Manager to lead our customer success efforts within HKT's Group IT Generative AI/AI Automation Division. The successful candidate will be responsible for driving the adoption and utilization of AI solutions across the organization, working closely with...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    Job Summary:We are seeking an experienced Senior Manager to lead the customer success efforts within our Group IT Generative AI/AI Automation Division at HKT. The successful candidate will be responsible for driving the adoption and utilization of AI solutions across the organization, working closely with business units to identify opportunities and develop...


  • Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full time

    Customer Success Management Team LeadMongoDB is on a mission to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.We're looking for...