Proctoring and Administration Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time
Join Our Team

We are looking for an exceptional Testing Center Manager to join our Assessment & Qualifications team at Pearson. As a key member of our organization, you will play a crucial role in delivering high-quality test delivery services to our customers.

About the Role

The successful candidate will be responsible for managing our Test Centers, ensuring seamless execution of testing processes, and maintaining high standards of customer satisfaction. You will lead a team of staff, providing guidance, support, and development opportunities to ensure their success.

Key Responsibilities
  • Operational Excellence: Oversee the day-to-day activities of the Test Center, ensuring efficient execution of testing processes.
  • Leadership and Team Development: Lead a team of staff, providing guidance, support, and development opportunities to ensure their success.
  • Customer Focus: Provide exceptional customer service to all stakeholders, including candidates, staff, and external partners.
  • Security and Compliance: Maintain strict adherence to Pearson VUE security protocols, ensuring the integrity and security of exams.
Requirements
  • Experience and Qualifications: A proven track record in team management, customer-facing roles, and administration. Excellent communication skills, both written and verbal.
  • Essential Skills: Strong organizational skills, ability to work under pressure, attention to detail, and effective time management.
  • Pearson VUE Certification: Ability to pass the Pearson VUE certification for Testing Administrator and achieve annual re-certification.


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