Operations Officer

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full time

Job Overview

Langham Hospitality Group (LHG) is a prominent global hospitality enterprise with a diverse portfolio of properties across major urban centers and four continents, encompassing The Langham Hotels and Resorts , Cordis Hotels and Resorts , and Ying'nFlo brands. As a subsidiary of Great Eagle Holdings, a leading property development firm based in Hong Kong, LHG is committed to delivering exceptional service and experiences.

Primary Responsibilities:

  • Supervise brand standards and operational protocols to ensure they are accurately documented, updated, approved, and disseminated among hotel teams.
  • Develop presentations and guidelines to facilitate effective execution by hotel staff.
    Conduct market analysis for innovative initiatives and prospective hotel developments.
  • Assist LHG Operations Function Heads during hotel openings, particularly in establishing operational systems.
  • Provide training related to operations to promote best practices within the Finance Department.
  • Generate regular reports and dashboards for the LHG Operations Department.
  • Evaluate performance metrics of Langham Hospitality Group Operations and offer insights and recommendations for business improvement.
  • Aid in the exploration and development of a Business Intelligence portal for the LHG Operations Department.
  • Execute various administrative and clerical duties to support the daily functions of the LHG Operations team.
  • Collaborate with partners and service providers.
  • Engage in strategic planning sessions for Operations.
  • Coordinate with LHG IT and service partners to deliver technical system support to hotels regarding related systems.
  • Undertake ad-hoc assignments as necessary.

Qualifications:

  • Bachelor’s degree or higher in Hospitality, Business, Science, or related fields.
  • Experience in the hotel or service industry is advantageous.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Fluent in both English and Mandarin, with strong verbal and written communication skills.
  • Excellent analytical abilities to collect, organize, analyze, and disseminate substantial amounts of information with precision and attention to detail.
  • Strong organizational skills with the capacity to manage multiple tasks and a high volume of projects and documentation.
  • A commitment to excellence in all aspects of work.
  • Effective time management skills and the ability to prioritize tasks efficiently.
  • Strong interpersonal skills, capable of communicating effectively with colleagues at various levels.
  • Open-minded and adaptable.
  • Professional appearance, confident demeanor, and a collaborative team player.

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