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Senior Learning and Development Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Lane Crawford Full time
Role Responsibilities
  • Develop and facilitate training sessions that align with our retail strategy, ensuring teams are prepared to deliver exceptional customer service.
  • Provide regular coaching and feedback to frontline teams, driving continuous improvement in performance and service quality.
  • Support the design and implementation of training curricula, succession planning, and career path frameworks.
  • Promote various initiatives and programs, ensuring seamless execution: Retail Academy, Traineeship Programme, Campus Talks, etc.
  • Maintain comprehensive training records and create KPI reports to monitor progress and results.