Customer Service Representative

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

Job Title: Technical Assistant

Job Description for E-job agency limited:

We are seeking a skilled Technical Assistant to join our team at E-job agency limited. As a Technical Assistant, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner, addressing technical issues and facilitating spare parts arrangements.
  • Arrange timely supplies and spares to customers, ensuring seamless operations.
  • Process orders and follow up on customer requests to ensure high levels of satisfaction.
  • Act as the primary contact for customers, maintaining strong relationships and resolving any issues that may arise.
  • Perform other duties as required by the Manager to support the team's success.

Requirements:

  • HKCEE F.5 / DSE graduation or above, with a background in Marine or Mechanical Engineering being an advantage.
  • At least 5 years of relevant working experience, with a strong understanding of marine engines.
  • Proficiency in MS Office applications, with excellent written and spoken English skills.
  • Strong communication and organizational skills, with the ability to work well under pressure.
  • A stable and gentle personality, with a high sense of responsibility and a commitment to excellence.

Benefits:

  • Double pay and bonus structure.
  • Comprehensive medical support.
  • Generous annual leave package, with 10 days of leave in the first year (up to 16 days maximum).
  • Transportation allowance and overtime pay.
  • Membership in the Mandatory Provident Fund (MPF) scheme.

Salary: HKD24,000 (negotiable depending on experience).



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