Customer Service Representative

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Overview

Hang Seng Bank Limited is seeking a highly motivated and customer-focused individual to join our team as a Branch Service Executive I (C). This role offers a unique opportunity to work in a dynamic environment, providing exceptional service to customers and supporting the growth of our retail banking business.

Compensation Package

The bank offers an attractive basic salary with a monthly counter service allowance, providing a total remuneration package that reflects the value we place on our employees. In addition, we offer a comprehensive benefits package, including healthcare insurance coverage for employees and their families, a retirement benefit scheme with employer's contribution, and an employee share purchase plan.

Key Responsibilities

This role involves providing quality service through efficient and customer-friendly counter transactions, supporting excellent service delivery, and ensuring remarkable customer experiences. You will also be responsible for delivering banking services and solutions by understanding customer needs and making appropriate referrals, as well as promoting e-service registration and improving penetration.

Requirements

To succeed in this role, you should have a strong service orientation, good interpersonal and communication skills, and be self-motivated with a positive attitude. Proficiency in both English and Chinese is required, with the ability to communicate in Putonghua being an advantage.

Why Join Us

Hang Seng Bank Limited is committed to providing a supportive and inclusive work environment that fosters career growth and development. Our employees are our most valuable resources, and we strive to create opportunities for them to grow and contribute to the bank's success. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow, this could be the ideal opportunity for you.



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