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Client Relationship Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

Who we are looking for

We are seeking a dedicated professional to join our Financing Solutions APAC coverage team. In this role, you will be responsible for the daily management of customer accounts within the region. Your tasks will include addressing inquiries, updating program parameters, monitoring risks and performance, preparing presentation materials, communicating updates to clients, resolving operational issues, and escalating matters to relevant stakeholders. Your efforts will be crucial in ensuring client satisfaction and supporting the growth of our business.

This position primarily requires in-office work, with some flexibility for remote opportunities.

Why this role is important to us

The team you will be part of is integral to State Street Global Markets (SSGM). When institutional asset owners and managers require research, trading, securities lending, and innovative portfolio strategies, they rely on the SSGM business unit. Our primary objective is to enhance and safeguard our clients' portfolio values through technology, optimized trading, and global market connectivity.

What you will be responsible for

As a Client Service Manager, your responsibilities will include:

  • Addressing client inquiries, troubleshooting issues, providing information, and ensuring satisfaction with the services and products offered by Financing Solutions.
  • Overseeing the process of updating client program parameters in our systems and assisting in the review of client lending profiles; conducting regular assessments to ensure compliance with client guidelines.
  • Managing internal risk and compliance matters related to assigned client relationships, while coordinating any specific client requirements.
  • Monitoring client satisfaction and financial performance, proactively addressing complaints, and escalating risks and opportunities in a timely manner.
  • Managing program communications with clients.
  • Preparing presentations, benchmarking data, and performance updates for clients.
  • Researching and discussing factors that impact clients' lending performance.
  • Collaborating as part of a regional Client Service team to support client needs across the APAC region.
  • Partnering with Financing Solutions Relationship Managers to support key strategic program relationships.
  • Assisting in the onboarding and setup of new client relationships through close collaboration with the Sales team and Onboarding functions.
  • Working with Global Services and other State Street divisions to address operational issues and identify potential cross-sales opportunities.

What we value

The following skills will contribute to your success in this role:

  • A strong team player who thrives in complex organizational environments and collaborates effectively with partners.
  • Knowledge of financial markets, custody banking, and preferably the securities lending industry.
  • Experience with financial institutions and/or hedge funds.
  • Familiarity with MCH or DML is preferred.
  • Technical proficiency in MS Excel, Word, PowerPoint, and Salesforce.
  • Excellent communication skills, with the ability to effectively organize and prioritize workload.

Education & Preferred Qualifications

  • A Bachelor's degree.
  • Proficiency in Mandarin (or Korean) and English.
  • 2-5 years of experience in securities lending, custody banking, and/or accounting is preferred.

Are you the right candidate? Yes

We value the diverse backgrounds and experiences our employees bring. While we have specific qualifications in mind, we encourage candidates who embrace change and innovation, possess a broader perspective, make data-driven decisions, and are strong team players to consider this opportunity.

About State Street

What we do. State Street is a leading custodian bank, asset manager, and asset intelligence company globally. We are committed to innovation in technology and products, making significant contributions to the financial services industry. For over two centuries, we have been dedicated to safeguarding and managing the investments of millions. Our services include investment servicing, data & analytics, investment research & trading, and investment management for institutional clients.

Work, Live and Grow. We strive to create an exceptional work environment. Our benefits packages are competitive and comprehensive, varying by location, and include generous medical care, insurance, and savings plans. We offer flexible work programs to accommodate your needs and provide extensive development programs and educational support to help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We believe that the diverse backgrounds, experiences, and perspectives of our employees are vital to fostering an inclusive environment where everyone can thrive. We welcome candidates from all walks of life and are committed to active engagement with our communities globally, providing tools to balance professional and personal life, paid volunteer days, matching gift programs, and access to employee networks.

State Street is an equal opportunity and affirmative action employer.