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On-Board Courier Broker

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Chapman Freeborn Airchartering Full time

Job Summary

Chapman Freeborn Airchartering is seeking a highly skilled and experienced Commercial Broker to join our On-Board Courier (hand carry) division in Hong Kong. As a key member of our team, you will be responsible for handling, monitoring, and following up on incoming customer requests for OBC shipments in a 24/7 shift cover.

Key Responsibilities

  • Maximize business opportunities by offering customers tailor-made solutions to meet clients' requests within budgetary and operational restrictions, while making a suitable profit for the Company.
  • Build strong productive relationships with clients to ensure business objectives are achieved.
  • Evaluate customer business needs and logistics/courier requirements and formulate an effective plan to meet such needs and requirements.
  • Prepare time-critical quotations for incoming requests ensuring a timely offer with detailed and accurate information is provided to clients.
  • Allocate couriers to pending orders for worldwide requests and book their travel arrangements.
  • Liaise, direct, and give clear detailed instructions and information to couriers on their assignments and modify assignments as broker deems necessary to meet global customer needs.
  • Monitor and track on-going shipments to ensure high-quality service is delivered and the company's expectations are met at any time.
  • Sourcing, selecting, and negotiating with external suppliers and service providers, determining and delivering appropriate training if necessary to meet company requirements.
  • Debtor and Creditor Invoicing and order settlement.
  • Attend and represent the organization at agreed trade shows, conferences, and industry events when required.

Requirements

  • Travel when required in line with business needs.
  • Fluent written and spoken English is an essential requirement. Additional language skills such as Mandarin, Spanish, or French are highly desirable.
  • Previous work experience from the aviation, handcarry, travel, or freight forwarding industry is required.
  • The ideal candidate will possess the skills required to coordinate multiple shipments in a timely and structured manner in a pressured environment.

What We Offer

A competitive salary and an enhanced benefits package with the advertised positions, which are classified as exempt. Chapman Freeborn is proud to be an equal opportunity employer committed to workplace diversity.