Human Resources Business Partner

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

Job Summary:

The Human Resources Business Partner will play a key role in fostering positive employee-employer relationships and handling employee-related issues and concerns at HKT. This strategic partner will promote a productive, respectful, and desirable work environment, ensuring that Company policies and procedures are fairly and properly applied.

Main Responsibilities:

  • Provide guidance and recommendations to the business on employee relations matters, serving as a trusted advisor.
  • Investigate employee complaints, grievances, and disciplinary issues in a fair and impartial manner.
  • Facilitate conflict resolution and mediation between employees and the business.
  • Support people managers on effective employee relations practices, including performance management, effective communication, and conflict management.
  • Ensure clear lines of communication to facilitate line managers' accurate understanding of and compliance with HR and Corporate policies, local and government regulations pertaining to employment practices.
  • Partner with the Business Process team on initiatives that foster a positive, inclusive, and productive work culture.
  • Analyze HR data and metrics, providing insight reports to the leadership team for sound decision-making.
  • Ensure compliance with the Hong Kong Labour Ordinance and related laws and regulations.
  • Support ad-hoc projects and initiatives as required.

Requirements:

  • Degree holder in Human Resources Management, Business Administration, or a related discipline.
  • A minimum of 5 years' relevant HR experience gained in multi-national organizations, including 1 year in a supervisory capacity, with proven experience in operating a business model.
  • Well-versed in Hong Kong employment-related ordinances and regulations.
  • Possess strong interpersonal and concise communication skills to collaborate with people across different functions and levels.
  • Knowledge of the BPO customer service industry is a plus, with the ability to understand the business and its drivers for success.
  • Excellent problem-solving, critical thinking, and decision-making abilities.
  • Excellent command of spoken and written English, Chinese, and Cantonese.

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