Strategic Retail Excellence Manager APAC

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time
Driving Operational Efficiency in Luxury Retail

We are looking for a talented Retail Excellence Manager to develop and implement best practices and operational standards that enhance operational efficiency, optimize sales performance, and elevate customer satisfaction. This role will require strong analytical skills and proficiency in sales reporting and data analysis.

Key Responsibilities:

  • Operational Excellence
    • Establish and maintain retail operational standards and procedures to ensure consistency and excellence across all locations.
    • Monitor store performance metrics and implement corrective actions to drive improvements in sales, customer satisfaction, and operational efficiency.
    • Collaborate with store management to identify areas for operational improvements and develop action plans to address them.
  • Customer Experience
  • Develop and implement training programs that enhance the customer service skills of retail staff, ensuring a superior shopping experience consistent with the brand's luxury positioning.
  • Conduct regular store visits to assess customer interactions, merchandising practices, and overall store environment, providing constructive feedback to management.
  • Analyze customer feedback and market trends to identify opportunities for enhancing the customer journey.
  • Work closely with the sales and marketing teams to develop and execute promotional strategies that drive foot traffic and conversion rates in stores.
  • Analyze sales data and report on trends, providing insights and recommendations to improve overall sales performance.
  • Support new store openings and major initiatives by providing training and guidance on operational excellence.


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