Claims Manager

9 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time
{"Job Title: Claims Manager

About the Role:

We are seeking a highly skilled Claims Manager to join our team. As a Claims Manager, you will be responsible for managing the claims process, ensuring timely and efficient resolution of claims, and maintaining high-quality customer service standards.

Key Responsibilities:

  • Manage the claims process from receipt to closure, ensuring compliance with company policies and procedures.
  • Develop and implement process improvements to enhance customer satisfaction and reduce claims cycle time.
  • Collaborate with cross-functional teams to resolve complex claims issues and improve overall claims performance.
  • Provide coaching and guidance to claims staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Monitor and analyze claims data to identify trends and areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers, agents, and vendors.

Requirements:

  • 5+ years of experience in claims management or a related field.
  • Proven track record of process improvement and customer satisfaction.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Proficiency in MS Office and other relevant software applications.
  • Fluency in English and Chinese (Mandarin) languages.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A commitment to diversity and inclusion.
  • A focus on customer satisfaction and employee engagement.

About Manulife:

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At Manulife, we value diversity, inclusion, and employee engagement, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

Equal Opportunity Employer:

Manulife is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and we strive to provide a work environment that is inclusive and respectful of all employees.

Contact Us:

If you are interested in this opportunity, please submit your application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

"}
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