Claims Analyst

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China WTW Full time
Job Summary

We are seeking a highly motivated and detail-oriented Claims Analyst to join our team at WTW. As a Claims Analyst, you will play a critical role in delivering high-quality claims service to our clients, ensuring that key client outcomes are met and service standards are exceeded.

Key Responsibilities
  • Claims Processing: Process client claims instructions accurately and efficiently, communicating pertinent information as necessary to obtain prompt agreement.
  • Claim Agreement: Obtain claim agreement as per contract conditions and collaborate with Client Service Advocates to ensure secure, efficient, and auditable handling of client monies.
  • Claims File Management: Create claims files in line with contractual conditions, ensuring compliance with regulatory requirements.
  • E-Broking Requirements: Action, chase, record, and escalate e-broking requirements in a timely manner, in conjunction with Client Service Advocates and Claims Brokers.
  • Communication and Query Resolution: Communicate with Reinsurers, Third Parties, and service providers as required, resolving queries and escalating issues as necessary to minimize delays.
  • Financial Management: Collaborate with Accounting and Settlement associates and Client Service Advocates to ensure timely handling of financial aspects, including uncorrelated cash and bureau debt.
  • Relationship Building: Develop and maintain strong relationships with Third Parties and Reinsurers, assigned to your portfolio.
  • Compliance and Governance: Adhere to standardized Group policies and procedures, including all applicable WTW and regulatory requirements.
Requirements

To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also have a strong attention to detail and be able to manage multiple tasks and priorities in a fast-paced environment.



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