ECommerce Operations Specialist
3 days ago
About the Role
We are seeking a highly motivated and organized Ecommerce Operations Specialist to join our team. As an Ecommerce Operations Specialist, you will be responsible for overseeing and managing multiple e-commerce platforms.
Key Responsibilities:
- Support sales operations, including order processing, delivery coordination, and inventory management.
- Handle online pre-sales and post-sales customer service, addressing product inquiries, complaints, replacements, and refunds.
- Assist in the planning and execution of online sales and marketing strategies to drive growth and engagement.
- Monitor supply chain data to detect potential issues such as stockouts or delayed deliveries, and provide alerts with corrective actions as needed.
- Evaluate and analyze reports generated by e-commerce platforms to identify trends, opportunities, or issues.
Requirements:
- A university degree with a minimum of 2 years of experience in e-commerce or a related field.
- Foundational knowledge of e-commerce systems; prior experience is an advantage.
- Proficiency in Microsoft Office, particularly Excel.
- Strong organizational and analytical skills with attention to detail.
- Ability to manage multiple projects effectively and meet deadlines with good time management skills.
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