Client Solutions Manager, eCommerce, Greater China
6 days ago
The Client Solutions Manager of Meta's Greater China team is a strategic and enthusiastic solution-driver and business consulting specialist who puts our customers at the core. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, serve as a trusted adviser in marketing and advertising strategies, lead media planning and measurement for our diversified advertiser portfolio ranging from Fortune 500 corporate to unicorn start-ups. With a passion for marketing, this role is embedded in the sales team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions for our clients, and drive revenue by negotiating and optimizing opportunities that deliver on our client's business objectives. Success in this position requires significant relationship management skills, consultative sales experience, analytical skills, a passion for excellence in client service, a "challenger" attitude, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position is based in our Hong Kong office.
Responsibilities- In partnership with a Client Partner, analyze client situations and devise integrated marketing and advertising strategies optimally incorporating Meta solutions to maximize client value.
- Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Facebook solutions.
- Serve as external product consultant educating clients and agencies on product solutions and driving product adoption.
- Drive product innovation internally with XFN partners based upon market trend and emerging needs of clients.
- Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives.
- Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Facebook solutions.
- Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations.
- Collaborate with Client Partner to exceed sales and yield goals for the book of business that assigned to you.
- Manage complex external and internal work streams, and optimize clients' advertising operation mode to meet business objectives.
- Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, etc.).
- Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies (media, creative, FMP, etc.).
- Collaborate very closely with a diverse group of internal cross-functional teams and cross-region counterparts.
- BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field.
- 6+ years' experience working directly with marketing, media and/or consulting firms and demonstrated leadership skills required.
- Effective and creative problem solving and decision-making skills.
- Experience working effectively with XFN teams and all levels of management (internally and externally).
- Ability to manage multiple projects while maintaining strict attention to details.
- Ability to communicate, collaborate and work effectively on a team.
- Ability to confidently present to build ongoing relationships with external clients.
- Strong Excel skills and experience with data analysis.
- Client Solutions Manager will manage clients whose usual business language is Mandarin and English. Fluency in English and Mandarin is essential for success in this role.
- Experience with digital advertising (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM) a plus.
- Understanding of the mobile app technology industry, the mobile app ecosystems, and the eCommerce business trend a plus.
- Experience with data visualization tools or analysis tools and relational databases such as Tableau, SQL or R a plus.
- Extensive experience as a Meta user and familiarity with Meta's ad solutions preferred.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity and Affirmative ActionMeta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@meta.com.
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Hong Kong, Central and Western District, Hong Kong SAR China Meta Full timeClient Solutions Manager, eCommerce, Greater China The Client Solutions Manager of Meta's Greater China team is a strategic and enthusiastic solution-driver and business consulting specialist who puts our customers at the core. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, serve as a trusted...
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