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IT Operations Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

We are a leading retail company seeking a skilled IT Operations Specialist to join our team. As an IT Operations Specialist, you will play a crucial role in ensuring the smooth operation of our systems and networks.

Job Summary

The successful candidate will be responsible for providing first-level end-user support, troubleshooting, and maintaining hardware and software configurations. You will work closely with our IT HQ team in Shanghai to deliver IT projects and initiatives.

Key Responsibilities:

  • Provide timely and effective technical assistance to employees via phone, email, or in-person
  • Perform routine maintenance tasks, such as software updates and hardware upgrades
  • Collaborate with the IT team to identify and resolve technical issues
  • Develop and maintain documentation for IT procedures and processes

Requirements

To be successful in this role, you should have a strong foundation in computer sciences, information technology, or related disciplines. A minimum of 1-2 years of relevant experience is preferred, although fresh graduates are also welcome.

Desirable Qualifications

  • Bachelor's degree in Computer Sciences, Information Technology, or related field
  • 1-2 years of experience in IT operations or a related field
  • Excellent communication and problem-solving skills
  • Familiarity with Windows and Linux operating systems