Senior Client Relations Specialist, Asia Pacific

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Capital Group Full time
About the Role

We are seeking a highly skilled Senior Client Relations Analyst to join our Institutional Client Service Group in Asia. As a key member of our team, you will be responsible for delivering exceptional client service and building strong relationships with our institutional clients.

Key Responsibilities
  • Interface directly with external clients and service providers to deliver a deep understanding of industry, organizational, and operational topics.
  • Represent Capital Group externally and deliver a superior client service experience by meeting client needs and participating in client meetings.
  • Partner with cross-functional client relationship teams to proactively service institutional clients and ensure excellent client experience for all aspects of client servicing support and reporting.
  • Provide leadership and mentoring to junior team members and help drive the business forward.
Requirements
  • Minimum of 10 years of institutional client service experience in client-facing roles within the Asset Management industry.
  • Proficiency in Chinese language (Cantonese and/or Mandarin) both spoken and written is preferred.
  • Track record of delivering customer-centric solutions and building strong customer relationships.
  • Effective communication skills that convey a clear understanding of the unique needs of different audiences.
  • Flexibility to travel.
  • Experience managing complexity, balancing multiple stakeholders, and building networks inside and outside the organization.
About Capital Group

Capital Group is a leading global investment management company that provides investment solutions to institutions and individuals. We are committed to delivering exceptional client service and building long-term relationships with our clients.


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