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Account Service Officer

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

Job Title: Account Service Officer Ref. EG

Location: Wan Chai / Lai Chi Kok

Your Role:

  • Provide exceptional customer service through various communication channels, ensuring timely and effective issue resolution.
  • Support customers with account management, order processing, and service coordination, ensuring seamless experiences.
  • Act as the primary point of contact for customers and internal stakeholders, handling commercial product and service inquiries and applications.
  • Respond to customer service requests, escalating issues to relevant internal teams as necessary.
  • Perform various tasks and projects as assigned to support business objectives.

Requirements:

  • Diploma or above in Business Administration, Information Technology, Computer Science, or related fields; or
  • DSE/ Form 5 graduates with a minimum of 2 years' account service experience.
  • Excellent communication skills, customer-centric approach, and ability to work independently.
  • Proficiency in MS Office and good command of both spoken and written English and Chinese.
  • Fresh graduates with strong communication skills are also encouraged to apply.

What We Offer:

  • 14 days Annual Leave
  • 17 days Public Holidays
  • Birthday leave
  • Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave, and Compassionate Leave
  • MPF / ORSO contribution
  • Discretionary Bonus
  • Scholarship for further studies
  • Life insurance and medical benefits
  • Family health benefits
  • Dental benefits
  • Staff discount
  • Free access to company amenities