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Account Service Officer

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

Job Summary:

HKT is seeking a highly skilled and customer-focused Account Service Officer to join our team. As an Account Service Officer, you will be responsible for handling customer service hotlines, providing ease of contact service to customers, and supporting customer accounts with effective order management and service coordination.

Key Responsibilities:

  • Handle customer service hotlines and provide timely and effective solutions to customer inquiries
  • Support customer accounts with efficient order management and service coordination
  • Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications
  • Handle service requests raised by customers and relate the issues to relevant internal parties
  • Perform any ad hoc assignments as requested

Requirements:

  • Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or
  • DSE/ Form 5 graduates with minimum 2 years' account service working experience
  • Good communication skills, customer-oriented, innovative and self-confident
  • Good PC skills, familiar with MS Office is an advantage
  • Good command of both spoken and written English & Chinese

What We Offer:

  • 14 days Annual Leave
  • 17 days Public Holidays
  • Birthday leave
  • Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
  • MPF / ORSO contribution
  • Discretionary Bonus
  • Scholarship for further studies
  • Life insurance and medical benefits
  • Family health benefits
  • Dental benefits
  • Staff discount
  • Free access to the company's amenities