Head of IT Support Services

3 days ago


Hong Kong Island, Hong Kong SAR China SinoPac Securities (Asia) Limited Full time

We are seeking a highly skilled and experienced Head of IT Support Services to join our team at SinoPac Securities (Asia) Limited. The successful candidate will be responsible for leading our IT support services, ensuring that all IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities:
  • Service Delivery: Lead and develop a high-performing IT support team to ensure seamless service delivery.
  • Incident Management: Define and implement processes to manage incident response, root cause analysis, and post-mortem activities.
  • User Engagement: Drive end-user engagement and satisfaction through effective communication and issue resolution.
  • Process Improvement: Continuously monitor and improve IT processes and procedures to enhance efficiency and effectiveness.

Requirements:

  • A degree in Information Technology or Computer Science; higher qualifications are preferred.
  • A minimum of 5 years of IT support experience within financial services (preferably in securities or banking).
  • A proven track record in managing complex IT issues and resolving technical problems.
  • Familiarity with Microsoft Windows, Workstation OS, Microsoft Office, and Windows applications.
  • Strong leadership, analytical, problem-solving, and communication skills.
  • Proficient in written and spoken English and Cantonese; proficiency in Mandarin is an advantage.

  • IT Support Specialist

    15 hours ago


    Hong Kong Island, Hong Kong SAR China Tata Consultancy Services Full time

    Job OverviewTata Consultancy Services seeks a skilled IT Support Specialist to provide on-site support for End Users. As a key member of our team, you will be responsible for ensuring that technicians have the necessary skills and training to provide top-notch services.You will also provide remote support for frequent travelers and business users, as well as...


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    Job DescriptionThe Production Support Associate will provide technical support for our Equity & Derivatives Platform applications.Key ResponsibilitiesTechnical support for Equity & Derivatives Platform applicationsOn-site support at customer locations in Hong KongFlexible shift work, including evenings and weekendsRequired Skills and QualificationsProd...


  • Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time

    We are seeking a Support Services Manager to join our team at Standard Chartered Life and Careers. As an Executive Assistant, you will provide comprehensive support to the Head of Coverage CIB, ensuring the seamless operation of the office and delivery of exceptional service to our clients.About the RoleThis is a critical position that requires strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Role: Regional Support Services Manager Location: Hong Kong Salary: Competitive ROLE SUMMARY The Regional Support Services Manager (RSSM) is responsible for overseeing Kinly's proactive and reactive AV support teams, which include Client Service Coordinators, Subject Matter Experts (SMEs), and Field Service Engineers in the APAC region. The role ensures the...


  • Hong Kong Island, Hong Kong SAR China TMF Group Full time

    North Asia Head of Capital Market ServicesABOUT TMF GROUPTMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the Opportunity:We are seeking an experienced Regional Support Services Manager to join our global services team at Kinly. As a key member of our team, you will play a crucial role in delivering exceptional AV service experiences to our clients in the APAC region.Key Requirements:Proven experience in the audio-visual industry, with a strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    About the RoleThe IT Support Professional - Equity & Derivatives will be responsible for providing L2 production support for our platform applications.ResponsibilitiesSupport Equity & Derivatives Platform applicationsWork from customer locations in Hong KongWork flexible shifts, including evenings and weekendsEssential Skills and QualificationsProd Support...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing efficient and quality customer service, including handling enquiries and complaints via various channels. You will also assist in the development and implementation of our facilities and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About Kinly's Global ServicesWe are a globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. We design, engineer and support audio visual and collaboration technology solutions that add real business...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is seeking a Head of Retail Operations and Technology to lead our Group Information Technology – Retail HK team. This is an excellent opportunity for an experienced professional to take on a senior leadership role and drive technology innovation in retail operations.Main ResponsibilitiesThe successful candidate will be responsible...

  • Executive Head

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Council of Social Service Full time

    We invite applications for the role of Executive Head at the Hong Kong Council of Social Service (HKCSS). As a leading organization in the social service sector, we aim to advance the well-being of the Hong Kong community.In this key position, you will provide strategic direction, leadership, and oversight to ensure the effective operation of HKCSS. Your...


  • Hong Kong Island, Hong Kong SAR China TMF Group Full time

    Job OverviewAs the Regional Head of North Asia Capital Markets, you will be responsible for leading the Commercial Services (CMS) service line across geographies in North Asia from a strategic and commercial perspective. You will report to the Market Head of North Asia and support the regional development and implementation of the CMS strategy.Your key...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Construction Bank (Asia) Full time

    About Us:China Construction Bank (Asia) Corporation Limited is a leading financial institution in the region, committed to providing innovative banking solutions to our customers. Our Securities Services team plays a crucial role in achieving this goal.About the Role:We are seeking an experienced Senior Vice President to lead our Securities Services team,...


  • Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    Bank of Communications (Hong Kong) Limited Job Title: Head of Mortgage ServicesWe are seeking an experienced professional to lead our mortgage lending team. The successful candidate will be responsible for driving business growth and ensuring the team meets its sales targets.Key ResponsibilitiesLead a high-performing team to drive mortgage loan business...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Construction Bank (Asia) Full time

    Senior Vice President, Head of Manpower & HR Advisory at China Construction Bank (Asia) Corporation Limited Main Responsibilities: Act as a Responsible Officer (RO) of the brokerage arm of the bank Oversee all business activities of Securities Services including the brokerage arm Lead a team of traders to provide stocks and ELI/ELN dealing and customer...


  • Hong Kong Island, Hong Kong SAR China OCBC Full time

    Job ResponsibilitiesLead and manage the GTB Cash & Trade Sales in Hong Kong.Set and deliver the Sales targets and KPIs aligning to overall GTB targets covering all the business unit segments.Formulate sales strategies and drive execution to grow operating business across the business segments and industries.Work with sales teams in the region to win regional...


  • Hong Kong Island, Hong Kong SAR China Bank of Communications Co., Ltd. London Branch Full time

    Bank of Communications Co., Ltd. London Branch requires a Head of Fraud Prevention and Analysis to develop and implement strategies to prevent and detect financial crime.The ideal candidate will have a strong understanding of the legal and regulatory framework, as well as experience in investigations and litigation procedures.Key Responsibilities:Develop and...


  • Hong Kong Island, Hong Kong SAR China TMF Group Full time

    Key ResponsibilitiesDevelop and implement strategies to drive commercial growth and increase profitability of existing services.Identify and pursue new business opportunities and partnerships in North Asia.Collaborate with Sales, Marketing, and other key stakeholders across the market to achieve business objectives.Work closely with the market head and...


  • Hong Kong Island, Hong Kong SAR China KGI 凱基 Full time

    Company OverviewKGI 凱基 is a multi-faceted financial services group that offers a wide range of services to its clients. With a strong presence in Hong Kong, we provide personalized support to our clients, helping them achieve their financial goals.As an Executive Support Specialist at KGI 凱基, you will be part of a dynamic team that values teamwork,...


  • Hong Kong Island, Hong Kong SAR China Fleet Management Limited Full time

    Head of Marketing and CommunicationsWe are seeking a highly experienced Head of Marketing and Communications to join our leadership team. As a senior leader, you will be responsible for developing and implementing strategic corporate communication plans to support the company's goals and objectives.The ideal candidate will have:A Bachelor's degree in...