Head of IT Support Services
3 days ago
We are seeking a highly skilled and experienced Head of IT Support Services to join our team at SinoPac Securities (Asia) Limited. The successful candidate will be responsible for leading our IT support services, ensuring that all IT systems and infrastructure are running smoothly and efficiently.
Key Responsibilities:- Service Delivery: Lead and develop a high-performing IT support team to ensure seamless service delivery.
- Incident Management: Define and implement processes to manage incident response, root cause analysis, and post-mortem activities.
- User Engagement: Drive end-user engagement and satisfaction through effective communication and issue resolution.
- Process Improvement: Continuously monitor and improve IT processes and procedures to enhance efficiency and effectiveness.
Requirements:
- A degree in Information Technology or Computer Science; higher qualifications are preferred.
- A minimum of 5 years of IT support experience within financial services (preferably in securities or banking).
- A proven track record in managing complex IT issues and resolving technical problems.
- Familiarity with Microsoft Windows, Workstation OS, Microsoft Office, and Windows applications.
- Strong leadership, analytical, problem-solving, and communication skills.
- Proficient in written and spoken English and Cantonese; proficiency in Mandarin is an advantage.
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