Proactive Client Experience Manager
4 days ago
As a Customer Success Specialist at Octus, you'll play a critical role in driving client success and adoption of our product suite. We're looking for a motivated and results-driven individual who can develop strong relationships with clients and provide exceptional service.
The ideal candidate will have a strong understanding of customer support and onboarding, excellent written and verbal communication skills, and the ability to work independently.
Key Responsibilities:
- Develop expertise in our client segments, products, and the sub-investment grade market.
- Maintain regular contact and develop relationships with clients to understand their business drivers and goals.
- Educate and train users on utilizing our platform, including demos and best practices.
- Monitor key performance indicators across accounts and strategize outreach efforts to maximize usage and adoption.
- Engage directly with clients on technical requests and provide solutions to common challenges.
Requirements:
- Bachelor's degree in a related field.
- 1-2 years of experience in finance or sales.
- Excellent communication and interpersonal skills.
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