Assistant Chief Concierge

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

About The Peninsula Hong Kong

The Peninsula Hong Kong is a legendary hotel that has been a symbol of luxury and excellence since 1928. Located in the heart of Hong Kong's vibrant Tsim Sha Tsui district, our hotel offers stunning harbour views and a unique blend of traditional elegance and modern convenience.

Job Summary

We are seeking a highly skilled and experienced Assistant Chief Concierge to join our team. As a key member of our Concierge team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities

  • Anticipate and fulfill guests' needs by offering personalized recommendations and services.
  • Maintain excellent knowledge of local attractions, events, and services, and innovate new ideas to enhance guest experience.
  • Assist the Chief Concierge in implementing and maintaining Peninsula service standards within the Concierge team.
  • Monitor training and development of the team to promote a climate of enthusiasm and encouragement.
  • Provide guidance and support to the team, fostering an environment of excellence, professionalism, and teamwork.

Requirements

  • At least 5 years of relevant hotel experience in Concierge.
  • Excellent command of both spoken and written English and Chinese.
  • Strong leadership, organizational, interpersonal, and communication skills.
  • Knowledge of MS Office and PMS systems.
  • Member of Les Clef d'Or.

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