Collections Portfolio Management Professional
2 days ago
About Us: Hang Seng is committed to service excellence and attracting high-calibre talent.
About the Role: We seek a professional to join our department as Assistant Collections Manager. The successful candidate will lead a team of staff to manage delinquent accounts, perform account maintenance and provide administration support.
Key Responsibilities:
- Assist manager in managing delinquent accounts of retail unsecured loan portfolios
- Take legal proceedings against debtors by instructing external legal firms and attending court hearings
- Follow up and manage deceased, bankruptcy accounts and other accounts with court orders
- Conduct risk account review and propose mitigation actions through regular or ad hoc review
- Assist in Supplier Risk Management and prepare statistical reports for management review
- Handle customer complaints and perform necessary investigations
Requirements:
- University degree in a related discipline OR other relevant qualifications
- Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
- Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
- Good knowledge of PC application software such as MS Word, Excel and Access
- Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes
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