Collections Portfolio Management Professional

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Hang Seng Bank Limited Job Description

About Us: Hang Seng is committed to service excellence and attracting high-calibre talent.

About the Role: We seek a professional to join our department as Assistant Collections Manager. The successful candidate will lead a team of staff to manage delinquent accounts, perform account maintenance and provide administration support.

Key Responsibilities:

  • Assist manager in managing delinquent accounts of retail unsecured loan portfolios
  • Take legal proceedings against debtors by instructing external legal firms and attending court hearings
  • Follow up and manage deceased, bankruptcy accounts and other accounts with court orders
  • Conduct risk account review and propose mitigation actions through regular or ad hoc review
  • Assist in Supplier Risk Management and prepare statistical reports for management review
  • Handle customer complaints and perform necessary investigations

Requirements:

  • University degree in a related discipline OR other relevant qualifications
  • Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
  • Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
  • Good knowledge of PC application software such as MS Word, Excel and Access
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes


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