Key Account Director

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

As a Key Account Director at Marriott International, you will be responsible for providing total account management support for assigned property accounts. Your primary goal will be to execute the overall account strategy for assigned accounts to generate and maximize business for the property.

Key Responsibilities

  • Develop and implement the overall account strategy for assigned accounts.
  • Retain, expand, and grow account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.
  • Penetrate assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business.
  • Identify and aggressively solicit new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
  • Develop and implement strategic sales plans.
  • Build and strengthen accounts with existing and new customers, industry organizations, and brand network to enable future bookings.
  • Understand the overall market dynamics - competitors' strengths and weaknesses, economic trends, supply and demand, etc. and how to sell to assigned accounts.
  • Identify emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (property Leadership).
  • Identify and implement process improvements and best practices.
  • Promote accountability to drive superior business results.
  • Achieve account revenue and sales goals as defined by Leadership. Develop and achieve operating budgets and manage controllable expenses.
  • Anticipate and identify business opportunities and challenges and respond with a profitable strategy that aligns with overall business direction.
  • Increase local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
  • Engage in property-related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).

Additional Responsibilities

  • Conduct and coordinate site inspections for hotels, as required.
  • Perform other duties, as assigned, to meet business needs.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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