Prestige Sales Director
3 weeks ago
A Career in Prestige Banking
Hang Seng Bank is committed to delivering exceptional service excellence. Our team members are our most valuable asset, driving our efforts to continually enhance performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.
Retail Distribution Overview
Hang Seng's Retail Distribution focuses on personal wealth management and financial services, providing one-stop wealth management initiatives for both affluent and mass integrated account customers. With over 270 branches and service outlets, including around 60 Prestige Banking Centres, we serve over half of the adult population, offering an extensive range of products.
Key Responsibilities
- Formulate and implement localized sales and marketing plans for the Prestige Banking Centre to achieve assigned business targets and direct the operation of the centre to maximize service quality and productivity.
- Develop relationship management systems and implement various customer loyalty programs to maximize customer loyalty and monitor customer attrition rate.
- Organize product briefing, experience sharing, and role play sessions to enhance team members' product/investment knowledge and selling skills.
- Manage operational risk, including identification, assessment, mitigation, and controls, loss identification, and reporting by observing relevant policies and guidelines issued by the Bank and the Group.
Requirements
- University degree in Business Administration or other relevant qualifications such as CFA, CFP, or CFMP.
- Minimum 10 years of sales experience, including 5 years in managing the portfolio of high net worth customers.
- Good communication, interpersonal, and analytical skills.
- Strong self-motivation and drive to succeed, with ability to work under pressure.
- Proficiency in both English and Chinese.
- High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively.
- Shown strong situation awareness, strong desire to learn, and able to work in an Agile environment.
- Able to inspire others to achieve their goals/ambitions in a variety of situations.
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