Chief IT Officer: Technical Leadership and Service Excellence
2 days ago
This role is focused on leading the IT service management function, ensuring the delivery of high-quality services to customers while maintaining a strong focus on operational excellence and strategic alignment.
Main Responsibilities- Service Leadership: Provide technical leadership and strategic direction to the IT service management team, ensuring alignment with business objectives and IT strategic plans.
- Operational Excellence: Oversee the delivery of IT services, ensuring high-quality service desk support, incident management, problem management, change management, and service level management.
- Process Improvement: Drive process improvements and efficiency gains in IT service management, leveraging best practices, tools, and techniques to enhance service quality and reduce costs.
- Stakeholder Management: Foster strong relationships with business stakeholders, IT teams, and vendors, ensuring effective communication, collaboration, and issue resolution.
- Talent Development: Develop and lead a high-performing IT service management team, providing training, coaching, and mentorship to enhance skills and knowledge.
- 20+ years of experience in IT service management, with a strong background in technical leadership and operational delivery.
- Deep understanding of ITIL, Agile, and DevOps principles, with experience in service management, incident management, problem management, change management, and service level management.
- Proven track record of developing and delivering service improvements, with a strong focus on customer satisfaction and business value.
- Experience with service management tools, such as Jira Service Desk, and a strong understanding of IT service management processes and best practices.
- Excellent communication, leadership, and interpersonal skills, with the ability to build strong relationships with stakeholders and teams.
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