Highly Skilled AV Support Specialist
1 day ago
Overview
Kinly's Global Services is a leading provider of audio-visual solutions, partnering with top organisations worldwide to deliver secure and reliable meeting experiences. As an Audio Visual Subject Matter Expert, you will play a key role in supporting our clients' global estate information remotely and locally.
Key Responsibilities
- Provide in-depth troubleshooting and user support for reported service issues.
- Deliver user-training on best practices for system use and support scenarios.
- Fault-find audio visual and video conferencing systems to a high level under pressure.
- Configure and provision systems on VC infrastructure, including TMS, Microsoft Teams Room, and phonebook creation.
- Upload code to Crestron devices and configure Digital Sound Processors such as Q-Sys, Biamp, and Clearone, Shure.
- Support IPTV systems, Digital Signage & Satellite systems from OneLan, Tripleplay, Exterity, and MediaStar.
- Work with design CAD Schematics to ensure systems are installed and working at optimal levels.
- Attend meetings to gain visibility of client projects and input into designs and support considerations.
- Complete Site Acceptance Testing (SAT) which includes final adjustment of system prior to handover to client.
- Liaise with suppliers and manufacturers to ensure technical knowledge is gained to successfully deliver projects.
Required Skills and Qualifications
- Excellent technical knowledge of AV & VC equipment, including Cisco, Crestron, Extron, Poly, Logi, and various others.
- Good understanding of computer software and hardware systems.
- Networking knowledge to fault-find audio and video conference networks, including Dante audio and Multicast video streams.
- Understanding of digital/analogue audio and video signals, including HDMI, Display Port, DVI Component, and Composite.
- Ability to carry out site surveys if required and spot potential problems, including surfaces, flooring, and cabling.
- Ability to read and work to schematic drawings.
About Kinly
Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement, and productivity to enable a world where people can work together, from everywhere.
Salary
Negotiable, dependent on experience, plus company benefits.
Benefits
We offer a competitive salary and comprehensive benefits package, including opportunities for professional growth and development. If you are selected for interview, please let us know if you require any reasonable adjustments.
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