Service Desk Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Job Title: Service Desk Manager

Job Summary:

We are seeking a highly skilled Service Desk Manager to join our team at Classy Wheeler Limited. As a key member of our IT department, you will be responsible for managing the Service Desk operation, ensuring that all IT issues are resolved efficiently and effectively.

Key Responsibilities:

  1. Manage the Service Desk operation, ensuring that all IT issues are resolved in a timely and efficient manner.
  2. Collaborate closely with other teams to facilitate Proof-of-Concepts designs, prototyping, testing & validation as well as ensuring Projects are executed to align with business strategies.
  3. Develop project plans and execute accordingly, monitor budgets, prepare operation/maintenance manual, and perform system testing for all infrastructure projects.
  4. Assist in the development of IT infrastructure related policies and procedures to support the business/organization.
  5. Ensure the sustainability and scalability on the various server/network infrastructures for the Hong Kong Group.

Requirements:

  1. Master degree in Information Technology or related discipline.
  2. 8 years information technology experience in Banking/Finance or Accounting industry with strong systems operation and networking support exposure of which 2 years in supervisory role.
  3. Strong system and network management and support experience with the possession of business sense and knowledge in finance services industry.
  4. Technical certifications in operating systems, storage, WAN/LAN/Wi-Fi, VDI, MDM, project management (e.g. Prince2 or PMP) and ITIL preferred.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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