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Service Delivery Expert

7 days ago

Hong Kong Island, Hong Kong SAR China Standard Chartered Life and Careers Full time

Key Responsibilities

  • Providing timely and effective responses to client inquiries and complaints
  • Resolving complex issues through collaboration with internal stakeholders
  • Maintaining accurate records and reporting on key performance indicators
  • Staying up-to-date with product knowledge and regulatory requirements

Skills and Experience

To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to work under pressure and meet deadlines. You will also require strong problem-solving skills, attention to detail, and the ability to maintain confidentiality.

Qualifications

You will need a relevant degree or equivalent experience in customer service, sales, or a related field. A background in banking or finance would be advantageous, but not essential.

About Us

We are a dynamic and inclusive organisation that values diversity and promotes a culture of respect, empathy, and collaboration. If you are passionate about delivering exceptional client service and support, and you want to work for a bank that makes a positive difference, then we would love to hear from you.