Business Development Representative
5 days ago
About Coface:
We are a global credit insurance and risk management company with 75 years of experience. Our team of 4,500 people from 78 nationalities work together to facilitate trade worldwide.
Job Overview:We are seeking an Account Manager to increase revenue from our existing customer base by promoting the use of Coface BI solutions within client organizations. This role involves upselling new solutions to maximize long-term revenue and client retention.
Key Responsibilities:- Serve customers by providing product and service information and resolving issues.
- Prepare account plans to meet short, medium, and long-term revenue objectives.
- Provide monthly forecasts for the portfolio split by accounts.
- Engage with key client stakeholders to promote Coface solutions and upsell new products.
- Monitor the portfolio proactively, identify anomalies, and prepare recovery plans to get usage/revenue back on track.
- Identify new use cases/departments to expand Coface solutions for clients.
- Track and resolve customer queries, including complaints.
- Manage SLAs as per contract to ensure they are within agreed limits.
- Deliver contracts, endorsements, and invoices to clients and partners.
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