Operations Officer

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full time
Job Summary

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

Key Responsibilities:
  • Develop and implement brand, operations standards, and procedures to ensure proper storage, creation, update, approval, and sharing with hotels.
  • Prepare presentations and guidelines for hotel team execution and conduct market research for new initiatives and potential new hotel projects.
  • Support LHG Operations Function Heads on hotel openings, including setting up operations systems.
  • Deliver operations-related training in the development of best practices in the Finance Department.
  • Compile regular reports and dashboards for LHG Operations Department.
  • Analyze Langham Hospitality Group Operations performance metrics and provide insights and recommendations for business enhancement.
  • Assist in exploring and developing a Business Intelligence (BI) portal for LHG Operations Department.
  • Perform various administrative and clerical tasks to support the daily operations of LHG Operations team.
  • Coordinate with partners and service providers.
  • Participate in Operations strategic planning sessions.
  • Coordinate with LHG IT/service partners to provide technical system support to hotels on related systems.
  • Assist in ad-hoc assignments as required.
Requirements:
  • Bachelor's Degree or above in Hospitality, Business, Science, or related disciplines.
  • Experience in hotel/service industry would be an advantage.
  • Proficient in Microsoft Word, Excel, PowerPoint.
  • Fluent in English and Mandarin in both verbal and written.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Strong organizational skills with the ability to multi-task and manage high volumes of projects and documentation.
  • Commit to pursuing excellence even in routine work tasks.
  • Good time management skills and the ability to prioritize work.
  • Good interpersonal skills and able to communicate effectively to different levels of colleagues.
  • Open-minded and flexible.
  • Presentable, acts with confidence, and a team player.


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