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Senior Client Solutions Executive

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Vistra Full time

Vistra's purpose is to help our clients achieve progress without friction, removing the complexity of global business. As a Senior Manager, Global Incorporations, Client Solutions, you will play a critical role in driving our Global Incorporations Services forward.

Senior Manager, Global Incorporations, Client Solutions

This permanent position is based in Hong Kong, offering regional coverage and presenting an opportunity to make a lasting impact on our services.

Key Responsibilities:

  1. Client Service Optimization: Develop and implement strategies to enhance client satisfaction, aligning with company objectives.
  2. Relationship Building: Establish and maintain strong relationships with premium clients, delivering tailored solutions and exceptional service.
  3. Team Leadership: Lead, mentor, and develop a team of client solutions professionals, driving operational excellence and a high-performance culture.
  4. Process Enhancement: Collaborate with cross-functional teams to identify and implement process improvements in client service delivery.
  5. Regulatory Expertise: Stay up-to-date on offshore legislative changes and ensure all client interactions and services meet regulatory requirements.

Requirements:

  • 8-10 years of experience in client management or a related field, focusing on incorporation or legal services.
  • Bachelor's degree in business administration, law, or a related discipline.
  • Proven leadership and team management expertise at a senior level.
  • Outstanding communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Experience in process improvement and change management.

Benefits:

We value employee well-being, offering flexible working arrangements, comprehensive medical insurance, and generous leave entitlements.

Additionally, we prioritize continuous learning and professional development, providing an internal mentorship program and reimbursing certification fees for professionals like CA or ACCA.