Client Relations Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Explore a career that opens doors to new possibilities.

At HSBC, we believe in creating opportunities for our employees. If you are seeking a role that can lead to new adventures in your career, consider becoming a part of our esteemed organization. We offer a range of opportunities, support, and rewards that can help you reach your full potential.

Our Wealth and Personal Banking (WPB) division is dedicated to fulfilling HSBC's mission of providing unparalleled banking experiences. We offer our clients seamless banking solutions and top-tier wealth management services through innovative, mobile-first technology and a team of exceptional professionals. Our extensive global network and diverse expertise allow us to cater to the needs of individuals, families, business owners, investors, and entrepreneurs alike. WPB encompasses four primary business segments that work together to deliver the best of HSBC to our clients: Asset Management, Global Private Banking & Wealth, HSBC Life, and Retail Banking & Strategy.

We are in search of a highly skilled professional to fill the role of Customer Service Officer (HP).

Key Responsibilities

Your duties will include:

Delivering exceptional customer service through precise and efficient transactions at the branch Identifying customer needs and referring them to the appropriate banking colleagues to meet their financial service requirements Advocating for digital banking services and products, encouraging customers to transition to online platforms Ensuring the branch operates smoothly and achieves satisfactory audit ratings by adhering to all control and service standards Complying with both general and anti-money laundering regulations as well as anti-terrorist financing policies in line with HSBC's standards Opportunities available across various branches

職責

確保分行櫃位交易準確無誤 把握機會將客戶轉介給相關銀行業務的同事,滿足客戶不同的金融服務需要 推廣並鼓勵客戶使用網上理財服務及產品 遵守所有監控和服務規定,確保分行運作順暢並達到令人滿意的審核評級 遵循滙豐或監管機構的標準與政策,確保符合反洗錢與反資助恐怖主義活動規程

Employee Benefits

Competitive salary package with stable working hours and a 5-day work week 18 days of paid annual leave, plus additional leave for special occasions Comprehensive medical and dental coverage for you and your family Access to staff housing loans Employee banking services including loans and credit facilities Opportunities for career advancement

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