Insurance Client Relations Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and a prominent player in the business process outsourcing (BPO) sector since 1998, is recognized for its excellence in delivering a wide array of customer experience solutions, both voice and non-voice. Our commitment to quality has earned us numerous industry accolades.

With a global footprint, we operate around-the-clock, multi-channel customer support centers across various locations, enabling us to serve clients worldwide with outstanding service and assistance.

At HKT Teleservices, we focus on pioneering digital customer experience (CX) solutions. By harnessing advanced technology and a proficient workforce, we provide support in multiple languages, effectively reaching over half of the global population.

Our steadfast dedication to excellence drives us to enhance customer interactions, surpass expectations, and foster business growth for our valued clients. Collaborate with us to unlock the full potential of your customer experience strategy and secure a competitive advantage in today’s ever-evolving market landscape.

Role Overview:

Develop a comprehensive customer experience for our members, nurturing long-lasting relationships Assist in various marketing initiatives, including face-to-face (F2F) sales and promotional events Manage after-sales support, including policy confirmation calls and the up-/cross-selling of additional insurance products Meet established sales objectives Oversee diverse customer engagement projects and address client concerns in a professional and timely manner Handle inquiries and enrollments from the Online-to-Offline (O2O) platform Compile regular performance reports and analyses for management review Execute other assigned ad-hoc responsibilities

Work Schedule & Location:

Monday to Friday, with occasional weekend and public holiday work as required; 40 hours per week

Candidate Profile:

Minimum of 1-2 years' experience in relationship management, sales, or customer service; experience as a tied agent is a plus Completion of IIQE Paper I & III (Paper II is preferred) A collaborative team player with strong interpersonal skills and proficiency in written and spoken English and Chinese Competence in MS Office and Chinese Word Processing Recent graduates with the right attitude and a desire to build a sustainable career are also encouraged to apply

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