Technical Solutions Expert

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Insight Enterprises, Inc. Full time
About the Role

We are seeking a highly skilled Technical Solutions Expert to join our team at Insight Enterprises, Inc. as a Technical Consultant. As a key member of our team, you will be responsible for managing and supporting the daily operations of our clients' IT infrastructure, including system, network, backup, and end-user hardware and software.

Key Responsibilities
  • Manage and Support IT Infrastructure: Provide internal user support and training, manage and support the daily operation of system/network/backup/end-user including hardware/software support and training.
  • Provide Azure AD/Hybrid Cloud AD/O365 & AWS Support: Provide technical expertise and support for Azure AD, Hybrid Cloud AD, O365, and AWS.
  • Implement and Maintain Policies and Procedures: Develop and implement policies and procedures for network, system security, and physical/remote system access controls.
  • Provide Network and Remote Connectivity Hardware/Software Support: Provide technical support for network and remote connectivity hardware and software.
  • Manage Security Solutions: Manage security solutions, including firewalls, endpoint solutions, web application firewalls, and intrusion prevention systems.
  • Analyze and Troubleshoot: Analyze and troubleshoot network, system, and end-user issues.
  • Assist in Coordinating Projects: Assist in coordinating projects, including network-related wiring plans, hardware and software purchases, installation, backup, maintenance, and troubleshooting.
  • Assist in Planning and Consulting: Assist in planning, coordinating, and consulting with vendors and clients for solution selection and support.
Requirements
  • Minimum 2 Years' Experience in IT Administration and Support: Minimum 2 years' experience in IT administration and support.
  • Experience with Administering and Maintaining Windows/Linux Server/Router/Switch/Firewall: Experience with administering and maintaining Windows, Linux server, router, switch, and firewall.
  • In-Depth Technical Knowledge: In-depth technical knowledge of various network elements, servers, and platform operating systems, including Red Hat, CentOS, Ubuntu, K8S, Cisco, and Dell product/HCI solution/firewall/VPN/WAF/load balancer/IPS/etc.
  • Experience in Hardware/Software Troubleshooting: Experience in hardware and software troubleshooting, network and system monitoring tools.
  • Working Technical Knowledge of Current Network Hardware: Working technical knowledge of current network hardware, protocols, and standards, including IP Telephony, BGP, VPN, etc.
  • Working Knowledge of Storage Technologies: Working knowledge of storage technologies, such as SAN/NAS/Openstorage.
  • Experience with VMware and Hyper-V: Experience with VMware and Hyper-V and backup software's like Veeam.
  • Holder of MCSE/MCITP, CCNA Certification: Holder of MCSE/MCITP, CCNA certification is preferred.
  • Excellent Interpersonal and Communication Skills: Excellent interpersonal and communication skills in Cantonese, Mandarin, and English.
  • Good Written, Presentation, and Oral Communication Skills: Good written, presentation, and oral communication skills and ability to explain issues/resolution concepts in technical and non-technical terms to other departments.
  • Non-Office Hour Work May Be Required: Non-office hour work may be required.
  • Willingness to Travel for Work Assignments: Willingness to travel for work assignments within HK, on a need-basis.
About Insight Enterprises, Inc.
  • Received 35+ Industry and Partner Awards: Received 35+ industry and partner awards in the past year.
  • $9.2 Billion in Revenue: $9.2 billion in revenue.
  • #20 on Fortune's World's Best WorkplacesTM List: #20 on Fortune's World's Best WorkplacesTM list.
  • 14,000+ Engaged Teammates: 14,000+ engaged teammates.
  • Best Workplaces in Technology - 2024: Best Workplaces in Technology - 2024.
  • $1.4M+ Total Charitable Contributions in 2023: $1.4M+ total charitable contributions in 2023 by Insight globally.


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