Technical Solutions Expert

9 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China TD SYNNEX Full time
Key Responsibilities

As a Technical Solutions Expert, you will be responsible for directing and coordinating Pre-Sales, Post-Sales, Consulting & Technical Support services activities and providing expertise to customers together with partners and Autodesk by performing technical discussions, solution demonstrations, deployment and installation, mentoring, implementation, maintenance, etc. to position and adoption of AutoCAD IST applications and portfolio.

  • Analyze customer enquiries and map/develop solutions for AutoCAD IST.
  • Organize and deliver training courses and mentoring sessions for AutoCAD IST and related solutions.
  • Deliver product presentations to customers (in-house, fairs, etc...) and tradeshows, webinars, etc.
  • Deliver online training courses (internet) for sales partners and their customers.
  • Provide project support for customer projects (billable).
  • Support Datech staff with Autodesk product related topics.
  • Create, document and publish hard and software benchmarks in the Autodesk environment.
  • Write product-specific articles for in-house and external professional media (e.g. Datech Portal).
  • Active participation in marketing initiatives conducted by Datech Business Unit for technical, application purposes.
  • Be an Industry/subject matter expert on allocated product group.
Requirements
  • Knowledge and/or experience of AutoCAD and other competitor solutions.
  • Demonstrated track record of customer-centric service, either technical pre-sales or consultancy, and team-first approach.
  • Experience in setting up and moderating customer meetings focused on the technical discovery and communicating the outcome to internal stakeholders.
  • Experience using AutoCAD, and other Autodesk solutions in productions and/or other solution selling roles.
  • A Bachelor's degree in computer science, math, or a related field/equivalent applicable experience.
  • Knowledgeable on principles, practices and techniques of project management.
  • Proven strong negotiation skills and persuasion to align resellers and end-users towards Autodesk strategy and collaborative solutions.
  • Proven persistence and resilience in a technical high growth software industry.
  • Team player with a strong customer orientation.
  • Good knowledge of English and any other local regional language would be beneficial.
  • Excellent communication and presentation skills.
  • Must be willing to travel as required within Malaysia and APAC.
  • Has technical degree or equivalent qualification for the relevant industry and product area.
What's In It For You?
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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