Hospitality Operations Manager for Contemporary Dining Experience

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time
About the Role

At Honjo, our vibrant home for contemporary Japanese dining in Sheung Wan, we're seeking a dynamic Assistant Manager to support the Restaurant Manager in all aspects of running a top quality, high volume venue. As an Assistant Manager, you will ensure that the team is well-trained, motivated, and consistently delivers a friendly, approachable, caring, and informed service experience to our guests.

You will be identifiable as a manager while on the floor, greeting guests and dealing with any issues that may arise. The ideal candidate is passionate about hospitality, has at least one year's experience as an assistant manager in a highly regarded restaurant, and is a hands-on, floor-based manager who enjoys being guest-facing.

This role offers a unique opportunity to fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.

Duties & Responsibilities:
  • Implement smooth restaurant operations and execute daily tasks efficiently.
  • Provide comprehensive training to the team to deliver the highest quality of service and maintain brand image.
  • Develop and execute marketing activities to drive sales and revenue for the restaurant.
  • Control inventory levels to meet daily service requirements.
  • SUPERVISE AND COORDINATE THE PROMPT, HIGH-STANDARD, EFFICIENT, AND COURTEOUS SERVING OF FOOD AND BEVERAGE IN THE RESTAURANT.
  • Manage and store vendors' contracts and invoices.
  • Assist the Restaurant Manager in coordinating various activities such as hiring, training, scheduling, and guest requirements.
  • Ensure proper onboarding of new employees (scheduling trainings and ordering uniforms).
  • Monitor compliance with safety and hygiene regulations.
  • Collect guests' feedback, respond accordingly, and resolve guest complaints.

In this role, you will oversee one of three areas of responsibilities: Training, Onboarding, or Cost of Goods. When you achieve agreed goals for one of these areas, you can earn an additional bonus of HKD2,000 per month.

Salary & Benefits:

The estimated salary for this position is around HKD 35,000 - HKD 45,000 per month, depending on experience. Benefits include two days off a week, 50% discount at all restaurants, probation completion bonus, guaranteed revenue share, monthly revenue bonus, cash and credit card tips, medical insurance, and referral bonus.

Requirements:
  • 3+ years of experience in the hospitality industry.
  • Strong management skills with a positive mindset and friendly image.
  • Understanding of MS Office.
  • A team player who is reliable and dependable.
  • Enthusiasm when serving guests.
  • Excellent communication, interpersonal, and leadership skills.
  • Self-organized and details-oriented with a strong sense of responsibility.
  • Good business sense and operational, administrative, and social skills.
  • Passion, determination, and commitment for success in the F&B industry.
  • Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity.
About Honjo

Honjo is part of the Pirata Group, a leading provider of culinary experiences in Hong Kong. We offer a dynamic and supportive work environment where our team members can grow and develop their careers. If you are passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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