Client Service Director

5 days ago


Hong Kong Island, Hong Kong SAR China STATE STREET CORPORATION Full time

Job Overview

We are seeking an experienced Client Service Director to join our team at STATE STREET CORPORATION. As a key member of our Client Service Team, you will be responsible for navigating clients through the company by connecting them with subject matter experts.

Key Responsibilities

  • Act as the primary point of contact for a group of clients, ensuring their queries are addressed promptly and efficiently.
  • Collaborate with internal teams to resolve client issues and provide timely solutions.
  • Manage regular client reviews to ensure service quality and coordinate resolution of client change requests.
  • Develop and implement proactive client engagement strategies to retain clients and improve satisfaction scores.
  • Drive continuous improvement across the operating model for client relationships.

Requirements

  • 12+ years of asset servicing experience in custody / fund accounting / fund administration environment with significant exposure to client services.
  • Possess a high level of professional maturity and be able to communicate with clients, managers, and peers.
  • Strong verbal & written communication, interpersonal, analytical, and time management skills.
  • Effective problem-solving and ability to work effectively and autonomously.
  • Strong English language fluency is essential.


  • Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full time

    About the PositionWe are seeking an experienced Senior Account Director to join our team at Ogilvy. As a key member of our organization, you will be responsible for leading client relationships and developing and implementing innovative communication strategies.Responsibilities include:Managing client relationships and servicing clients with...


  • Hong Kong Island, Hong Kong SAR China IQ-EQ Full time

    About the JobWe are looking for a seasoned Business Development Director to join our team in Greater China. As a key member of our sales function, you will be responsible for driving business growth, developing relationships with clients, and contributing to the success of our organization.Key ResponsibilitiesDevelop and execute sales strategies to achieve...


  • Hong Kong Island, Hong Kong SAR China Fargo Wealth Group Full time

    **Job Requirements:**We are seeking an experienced professional to join our team as a Director of Client Acquisition. The successful candidate will be responsible for developing and executing sales strategies to acquire new clients and deepen existing relationships.Key Responsibilities:Develop and execute sales plans to achieve revenue targets.Build and...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    VIP Client Service Delivery The role of VIP Banking Associate is critical in providing tailored services to high net worth clients. You will be responsible for delivering exceptional customer experiences and driving revenue growth through proactive business development and relationship building.Main Responsibilities:Promote and sell wealth management...


  • Hong Kong Island, Hong Kong SAR China The Hong Kong Institute of Bankers Full time

    The Hong Kong Institute of Bankers is seeking a Director of Client Relationships to lead our efforts in building and maintaining strong relationships with clients, partners, and stakeholders. As a key member of our organization, you will be responsible for developing and implementing strategies to deepen relationships and drive mutual value.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China William E. Connor & Associates Ltd. Full time

    We are seeking a highly experienced Senior Client Director with a deep understanding of hard home goods and furniture products to lead client relationships and business development initiatives. In this role, you will oversee the development and execution of business plans to support growth, manage client accounts, and ensure the delivery of high-quality...


  • Hong Kong Island, Hong Kong SAR China Devonshire Full time

    A prominent Global Communications company, Devonshire, is seeking a highly skilled Senior Account Director to join their team in Hong Kong. As a Creative Account Director, you will play a vital role in managing their key client account within the financial sector.This is an exciting opportunity to work closely with a leading Investment Bank and lead...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocorian Full time

    Company OverviewOcorian is a leading global provider of fund services, corporate, capital markets, and private client solutions. We help clients succeed by unlocking new value through expertise, trust, and scale.We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chubb Life Full time

    Job SummaryWe are looking for a highly skilled and experienced professional to join our team as an EXECUTIVE DIRECTOR OF CLIENT RELATIONS. In this critical role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded at all times.Your primary focus will be on delivering...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited: A Leading Network Service Solutions ProviderAbout the RoleWe are seeking a highly experienced Service Delivery Director to lead our network service solutions provider team. As a key member of our operations team, you will be responsible for defining and driving short and long-term operational strategies to deliver excellent service to...

  • Branch Director

    6 days ago


    Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    Retail Banking Job Opportunity:We are excited to announce a job opportunity for a Branch Director to join our team at International Executive Service Corps. As a key leader, you will be responsible for managing a retail branch office to deliver banking services to business and individual customers.Your primary objective will be to lead and motivate a sales...


  • Hong Kong Island, Hong Kong SAR China Devonshire Full time

    Company OverviewAs a leading Global Communications company, Devonshire places design teams onsite within the client's offices to create a dedicated design team for their brand. In this case, our client has onsite teams in Hong Kong, Tokyo, and New York providing comprehensive design services across print, digital, and video platforms.Job DescriptionThe...

  • Client Service Lead

    3 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About UsClassy Wheeler Limited is a leading IT consultancy and service solutions provider with a proven track record of delivering successful projects.Job DescriptionThe Senior Client Service Manager role is responsible for originating technology services and implementation opportunities for dedicated key accounts. This involves supporting the Client Service...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About the RoleClassy Wheeler Limited is a fast-growing IT & network service solutions provider, committed to delivering cutting-edge technology solutions to our clients. We are currently seeking an Executive Director of Network Services to lead our network services division and drive business growth.Key Responsibilities:Develop and execute strategic plans to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Green Lake Executive Search Co. Limited Full time

    Company Overview:We are Green Lake Executive Search Co. Limited, a leading provider of recruitment services in the financial industry.Job Description:We seek an experienced Deputy Head to join our team as Director of Client Onboarding and Compliance. The successful candidate will lead end-to-end client onboarding processes, ensuring strict compliance with...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    RequirementsTo be successful as a Service Excellence Director, you will require:A degree in Information Technology or related disciplineAt least 8+ years of relevant experience, with 5 years of managerial experienceExperience in change, incident, problem, and vendor managementExperience in networking, IT support, and system administrationFamiliarity with IT...


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    Job DescriptionAs a Senior Customer Services Manager at International Executive Service Corps, you will be responsible for leading and managing a team to ensure the delivery of efficient and quality services.Main Responsibilities:Training Management: Design, refresh, and review training materials to align with management objectives and company KPIs.Team...


  • Hong Kong Island, Hong Kong SAR China OCBC Full time

    About the Role:We are seeking a highly skilled and experienced professional to join our business operations team as a Financial Services Director.Your primary responsibility will be to oversee the operational activities of our securities business, ensuring seamless execution of dealing, settlement, finance, risk management, and compliance functions.In...


  • Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

    About Our CompanyJC Executive Search is a leading recruitment agency specializing in executive search and selection services. We have a proven track record of delivering top talent to our clients across various industries. Our team of expert consultants has extensive knowledge and experience in the field of security management and is committed to providing...


  • Hong Kong Island, Hong Kong SAR China The Bank of East Asia, Limited (BEA) Full time

    Client Servicing Officer - Private BankingJob ID: 4560ResponsibilitiesBe a team member of Private Banking DepartmentProvide first-class customer service which meets the standards, requirements, and guidelines prescribed by regulators and the BankProvide professional and appropriate advice in the best interests of clients and with regard to their unique...