Client Service Director
5 days ago
Job Overview
We are seeking an experienced Client Service Director to join our team at STATE STREET CORPORATION. As a key member of our Client Service Team, you will be responsible for navigating clients through the company by connecting them with subject matter experts.
Key Responsibilities
- Act as the primary point of contact for a group of clients, ensuring their queries are addressed promptly and efficiently.
- Collaborate with internal teams to resolve client issues and provide timely solutions.
- Manage regular client reviews to ensure service quality and coordinate resolution of client change requests.
- Develop and implement proactive client engagement strategies to retain clients and improve satisfaction scores.
- Drive continuous improvement across the operating model for client relationships.
Requirements
- 12+ years of asset servicing experience in custody / fund accounting / fund administration environment with significant exposure to client services.
- Possess a high level of professional maturity and be able to communicate with clients, managers, and peers.
- Strong verbal & written communication, interpersonal, analytical, and time management skills.
- Effective problem-solving and ability to work effectively and autonomously.
- Strong English language fluency is essential.
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