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Senior Leadership Role in Reinsurance Services

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China HK007 Guy Carpenter & Company, Limited Full time
About the Role

We are seeking a highly experienced and skilled professional to lead our regional client service organization in Hong Kong. As the Head of Client Support Services for Asia Pacific, you will be responsible for driving regional strategy and leading service operations for the organization.

Key Responsibilities
  • Drive regional strategy and lead service operations for the organization.
  • Leverage people, process, and technology to improve client experience and provide value-add for clients.
  • Lead the Hong Kong service organization with a primary focus on client engagement and satisfaction.
  • Lead and drive operational efficiencies, counsel on processes to handle operational issues, and maintain robust operational management discipline using metrics.
  • Lead and manage a team of 25 indirect reports, ensuring alignment of strategy to lead the sharing of opinions, ideas, knowledge, and solutions.
  • Drive high-performing teams by contributing to and guiding human capital strategies to meet long-term organizational objectives.
  • Promote and drive relationships with brokers, clients, and markets to lead the business externally for all aspects of reinsurance service processing.
  • Serve as an industry thought leader and contribute to the region's growth strategy.
Requirements
  • Minimum 12 years' experience in reinsurance (operations) covering treaty and facultative (technical accounts, claims, and reinsurance contracts) from a sizeable organization.
  • Strong knowledge of market practices within technical domain areas.
  • On-the-ground experience working in Greater China is preferred.
  • Strong leadership skills, with a minimum of eight years of managerial and leadership experience.
  • Proven ability to manage and network in a global environment, with strong gravitas and presence to influence and build collaborative relationships with senior stakeholders.
  • Ability to operate regionally with knowledge and appreciation for local country nuances.
  • Bachelor's degree is required, with a postgraduate degree desirable.
  • Strong communication in English, with Cantonese/Mandarin or another Asian language preferred.
  • Proficient MS Office skills (Word, Excel, and PowerPoint), with the ability to leverage a range of digital tools and technology to its maximum potential.
What We Offer
  • A dynamic and challenging role in a leading global risk and reinsurance specialist.
  • The opportunity to lead a high-performing team and drive business growth in the Asia Pacific region.
  • A competitive salary and benefits package.
  • The chance to work with a diverse and inclusive organization that values collaboration and innovation.