Officer, Complaint Management Analyst
3 weeks ago
Citi is a global financial institution with a rich history of over 200 years. We provide a wide range of financial services and products to our clients, helping them meet their biggest opportunities and challenges.
Job SummaryWe are seeking a highly skilled Officer, Complaint Management Intermediate Analyst to join our team in Hong Kong. As a key member of our team, you will be responsible for monitoring and maintaining regulatory consumer protection systems, establishing and enhancing internal consumer protection policies and procedures, and overseeing the implementation of monthly consumer protection meetings.
Key Responsibilities- Monitor and maintain regulatory consumer protection systems daily
- Establish and enhance internal consumer protection policies and procedures
- Oversee the implementation of monthly consumer protection meetings
- Drive and implement staff recognition programs to promote customer-centric culture
- Produce communication contents to promote culture, customer-centric behavior, and up-to-date digital development
- Drive huddle activities across various departments to instill company values
- Assist in call monitoring and reporting to support Net Promoter Score (NPS) bottom-up fieldwork
- Track NPS bottom-up performance movement, analyze, and identify actionable insights and provide timely regular updates for performance improvement
- Assist in quality assurance and results monitoring in support of Net Promoter Score top-down fieldwork operations
- Provide support on cultural or regional-driven initiatives when required
- At least 2 years of relevant experience working in customer service, marketing, legal, compliance, or related fields
- Bachelor's/University degree or equivalent experience
This is a full-time position with Citi, a global financial institution. As a successful candidate, you will have the opportunity to grow your career, give back to your community, and make a real impact. Citi is an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates.
-
Officer, Complaint Management Analyst
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeJob Title: Officer, Complaint Management Intermediate AnalystCiti is a global bank with a long history of providing financial services to individuals, corporations, and governments. We are committed to helping our clients achieve their financial goals and meet their biggest opportunities and challenges.Job Summary:We are seeking a highly skilled and...
-
Senior Complaint Resolution Analyst
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeAbout CitiCiti is a global bank with a rich history of over 200 years. We provide a wide range of financial services and products to our clients, helping them meet their biggest opportunities and challenges. Our global network enables us to connect millions of people across hundreds of cities and countries every day.Job SummaryWe are seeking a high-caliber...
-
Senior Complaint Management Analyst
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeAbout the RoleCiti is seeking a highly skilled and experienced Senior Complaint Management Analyst to join our team. As a key member of our customer experience team, you will be responsible for monitoring and maintaining regulatory consumer protection systems, establishing and enhancing internal consumer protection policies and procedures, and overseeing the...
-
Complaint Resolution Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China ZA Bank Full timeJob Title: Complaint Resolution SpecialistZA Bank is seeking a skilled Complaint Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for handling customer complaints related to banking products from all channels.Key Responsibilities:Investigate customer complaints thoroughly and ensure that all...
-
Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full timeAssistant Manager – Complaints & QAGlobal Executive Consultants Ltd. is seeking a high-caliber professional to fill the position of Assistant Manager – Complaints & QA.Key Responsibilities:Collaborate with the Manager to design and implement policies and internal control mechanisms to enhance quality service in branches.Coordinate with internal and...
-
Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full timeAssistant Manager – Complaints & QA (HK$25K - $30K)**Job Summary**Global Executive Consultants Ltd. is seeking a highly skilled and experienced Assistant Manager to join our team in the Complaints and Quality Assurance department. As a key member of our team, you will be responsible for designing and implementing policies and internal control mechanisms to...
-
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock New Opportunities with HSBCAre you looking for a career that will take you to new heights? Do you want to be part of a team that delivers exceptional customer experiences? Join HSBC and discover a world of possibilities.About the RoleWe are seeking a high-calibre professional to join our team as a Senior Manager, Global Complaints Strategy. As a key...
-
Senior Manager, Global Complaints Strategy Lead
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock New Opportunities with HSBCAt HSBC, we're committed to delivering exceptional customer experiences and building a culture of excellence. We're seeking a high-calibre professional to join our team as a Senior Manager, Global Complaints Strategy.Key ResponsibilitiesDevelop and implement a global complaints management policy and strategy that aligns with...
-
Complaint Handling Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Resolution Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our Customer Resolution Unit, you will be responsible for handling customer complaints in a professional manner, conducting thorough investigations, and rendering quality resolutions...
-
Senior Complaint Resolution Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full timeJob SummaryWe are seeking a highly skilled Senior Complaint Resolution Specialist to join our team at China Mobile Hong Kong Co. Ltd.Key ResponsibilitiesResolve customer complaints in a timely and professional manner via phone or written communication.Conduct thorough investigations and collaborate with relevant parties to resolve disputes and draft...
-
Hong Kong, Central and Western District, Hong Kong SAR China Wellington Management Full timeAbout the Role The Client Group in Hong Kong is seeking a Relationship Analyst ("RA") to join our dedicated team. The successful candidate will play a vital role in enhancing and maintaining our partnerships with intermediary clients. Key Responsibilities With a comprehensive understanding of our operations and exceptional interpersonal abilities,...
-
Quantitative Analyst
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Millennium Management Full time**About the Role**We are seeking a highly skilled Quantitative Analyst to join our Systematic Data Platform team at Millennium Management. As a key member of our team, you will be responsible for discovering, maintaining, and analyzing sources of alpha for our portfolio managers.The successful candidate will have a strong background in quantitative...
-
Quantitative Analyst
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Millennium Management Full timeWe are building a world-class systematic data platform that will power the next generation of our systematic portfolio engines.The systematic data group is seeking a Data Scientist & Analyst to join our growing team. The team consists of content specialists, data scientists, analysts, and engineers responsible for discovering, maintaining, and analyzing...
-
Quantitative Analyst
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Millennium Management Full timeWe are seeking a talented Data Scientist to contribute to the development of our systematic data platform. This platform will power the next generation of our systematic portfolio engines, and we are looking for individuals who are passionate about quantitative investing.The successful candidate will be responsible for researching potential alpha sources,...
-
Medical Claims Analyst
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA Full timeAbout the RoleAt AIA, we are seeking a skilled Medical Claims Analyst to join our team. As a Medical Claims Analyst, you will play a critical role in assessing and processing claims based on delegated claims authority in accordance with established procedures and guidelines.Duties / Accountabilities:Assess and process claims based on delegated claims...
-
Medical Claims Analyst
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA Full timeAbout the RoleWe are seeking a skilled Medical Claims Analyst to join our team at AIA. As a Medical Claims Analyst, you will be responsible for assessing and processing claims based on delegated claims authority in accordance with established procedures and guidelines.Duties / Accountabilities:Assess and process claims based on delegated claims authority in...
-
Medical Claims Analyst
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA Full timeAbout AIAAIA is a leading insurance company that provides a wide range of insurance solutions to individuals and businesses.About the RoleWe are seeking a highly skilled and experienced Medical Claims Analyst to join our team. As a Medical Claims Analyst, you will be responsible for assessing and processing medical claims according to delegated claims...
-
Quantitative Analyst/Portfolio Analyst
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Balyasny Asset Management L.P. Full time**Job Overview** As a Quantitative Analyst/Portfolio Analyst at Balyasny Asset Management L.P., you will work alongside a Portfolio Manager/Senior Analyst who focuses on Index Rebalance strategies. Your responsibilities will include: Collaborating with a Portfolio Manager/Senior Analyst to develop and implement Index Rebalance strategies. Maintaining and...
-
Quantitative Analyst/Portfolio Analyst
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Balyasny Asset Management L.P. Full time**Job Overview** As a Quantitative Analyst/Portfolio Analyst at Balyasny Asset Management L.P., you will work alongside a Portfolio Manager/Senior Analyst who focuses on Index Rebalance strategies. Your responsibilities will include: Collaborating with a Portfolio Manager/Senior Analyst to develop and implement Index Rebalance strategies. Maintaining and...
-
Quantitative Analyst
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Balyasny Asset Management L.P. Full timeJob Title: Junior Quant Analyst/Quant AnalystAt Balyasny Asset Management L.P., we are seeking a highly motivated and detail-oriented Junior Quant Analyst/Quant Analyst to join our team.Responsibilities:Work closely with a Portfolio Manager/Senior Analyst to develop and implement Index Rebalance strategies.Maintain and enhance our current infrastructure and...
