Assistant Manager – Complaints and Quality Assurance

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time
Assistant Manager – Complaints & QA (HK$25K - $30K)

**Job Summary**

Global Executive Consultants Ltd. is seeking a highly skilled and experienced Assistant Manager to join our team in the Complaints and Quality Assurance department. As a key member of our team, you will be responsible for designing and implementing policies and internal control mechanisms to enhance the quality of service in our branches.

**Key Responsibilities**

  • Assist the Manager in developing and implementing policies and procedures to ensure high-quality service delivery
  • Coordinate with internal and external stakeholders to manage client opinions and complaints in a timely and effective manner
  • Promote quality assurance best practices and organize training and activities to enhance the skills of frontline staff
  • Prepare comprehensive investigation reports on complaints
  • Support ad-hoc projects and initiatives as required

**Requirements**

  • Degree or higher in a relevant field
  • At least 3 years of experience in retail banking, with a focus on quality assurance and customer service
  • Excellent interpersonal and communication skills, with the ability to work effectively with diverse stakeholders
  • Proficient in spoken and written Chinese and English
  • Strong PC skills, with proficiency in Chinese Word Processing


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