Medical Equipment Service Manager

5 days ago


kwai fong, Hong Kong SAR China JPC Corporation Full time
Job Description

**Company Overview**
We are a European multinational company with over 60 years of history, specialized in manufacturing medical devices and healthcare machinery. Our focus is on mobility products, and we have a significant presence in the market.

**Job Summary**
We are looking for an experienced Assistant Service Manager to join our team in Hong Kong. The successful candidate will be responsible for leading a team of service engineers and technicians, overseeing daily operations, and ensuring high-quality services to our customers.

**Responsibilities**
* Report directly to the Senior Service Manager
* Provide leadership and guidance to the service team
* Support the Senior Service Manager in overseeing daily operations
* Oversee and coordinate troubleshooting, maintenance, and repair of medical equipment and products
* Supervise installation, servicing, and testing of medical devices in hospitals, healthcare centers, and elderly facilities across Hong Kong
* Ensure all systems are installed to working capacity and meet operational and safety standards
* Act as a point of escalation for complex service issues
* Maintain accurate records of spare parts in the Company system
* Optimize tool usage, spare parts, and time to ensure efficiency
* Provide technical training and mentorship to service engineers/technicians
* Identify and implement improvements to enhance service quality, reliability, and customer satisfaction

**Requirements**
* Degree in Engineering (Mechanical/Electronic/Biomedical) or related field
* 6+ years of technical experience with medical equipment, healthcare machinery, or similar products
* 2+ years in a supervisory or leadership role (preferred)
* Comprehensive knowledge of medical devices, including installation, maintenance, and troubleshooting
* Strong leadership and communication skills
* Customer-focused mindset with issue resolution capabilities
* High attention to detail and commitment to safety and quality standards

**Benefits**
* Competitive salary and performance bonus
* Annual leave: 14 days
* Opportunity to develop your career in a European MNC medical equipment brand owner

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